Sales & Service Agent — Telecom Customer Care

Liberty Latin America; San Juan, Northern (PR, KY); Hybrid; USD 24,000 - 30,000; Full time

Job summary

Liberty Puerto Rico is hiring a Sales & Service Agent to assist customers with service inquiries, billing questions, and product upgrades at our Hato Rey store. You will process transactions, open accounts, and promote fixed and mobile services while delivering friendly, professional support.

You will retain customers, explain automatic payment options, and collaborate with store management on product launches and promotions to grow revenue.

Qualifications

• One to two years of experience in Customer Service, Sales, preferably in Telecommunications field.
• Good communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Provide prompt resolution of customer inquiries with billing, service, programming, technical or maintenance information.
• Offer additional services and products to existing customers and maintain knowledge of products and promotions.
• Sell fixed and mobile services to existing customers and meet sales objectives.

Skills

Customer service

Sales

Bilingual Spanish-English

Data entry

Microsoft Office

Education

High School Diploma

Associate degree

Tools

Windows OS

Microsoft Office

Job description

Liberty Puerto Rico is hiring a Sales & Service Agent to assist customers with service inquiries, billing questions, and product upgrades at our Hato Rey store. You will process transactions, open accounts, and promote fixed and mobile services while delivering friendly, professional support.

You will retain customers, explain automatic payment options, and collaborate with store management on product launches and promotions to grow revenue.