Sales & Service Advisor

Big Brand Tire & Service; Yorba Linda (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Big Brand Tire & Service in Yorba Linda, CA is seeking a Service Advisor to join our results-focused team. You will greet guests, translate mechanical findings into clear recommendations, and sell services, tires, and warranties while maintaining showroom standards.

You will build lasting relationships, document inspections, and collaborate with technicians to keep operations smooth, safe, and efficient. Weekend availability is a plus as we aim to serve customers when they need us most.

Qualifications

• 1-3 years of experience in automotive service sales or retail automotive with strong customer service background.
• Proven ability to sell services and build trust with customers.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as liaison between customer and technician; translate mechanical findings into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Skills

Automotive service sales

Customer service

Communication

Problem-solving

Team player

Valid driver's license

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities


• Paid vacation and holidays


• Medical, dental, vision, life, and supplemental insurances


• 401(k) with company match


• Employee discounts, referral bonuses and ASE reimbursement


• Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience


• Act as the liaison between customer and technician - translate mechanical into clear recommendations


• Confidently sell tires, wheels, repairs, warranties, and services


• Perform visual inspections and document findings


• Build lasting relationships that turn first-time guests into lifelong customers


• Help maintain showroom and inventory standards


• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background


• Proven ability to sell services and build trust


• Strong communication and organizational skills


• A self-starter with problem-solving ability and team spirit


• Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)


• Hungry to learn, grow, and lead


• Flexible availability, including weekends, to serve customers when they need us most

American Tire Depotis an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.