Sales & Service Advisor

Stokes-Tire-Service; Santa Monica (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate + commission &

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts and referral Bonuse

ASE reimbursement

Career growth into Service Manager or*

Job summary

Stokes Tire Service in Santa Monica, CA is seeking a Service Advisor to greet guests, translate mechanical needs into clear recommendations, and ensure a world-class service experience.

You will sell tires, wheels, repairs, warranties and services, perform inspections, document findings, and build lasting relationships that turn first-time guests into loyal customers. This role supports showroom and inventory standards and participates in a safe, efficient shop flow.

Qualifications

• 1-3 years of experience in automotive service sales or retail automotive.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• A self-starter with problem-solving ability and team spirit.

Responsibilities

• Greet guests and deliver a world-class service experience.
• Serve as liaison between customer and technician.
• Confidently sell tires, wheels, repairs, warranties and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Skills

Communication skills

Organizational skills

Customer service

Sales ability

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician - translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

Stokes Tire Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.