Sales & Service Advisor

American Tire Depot; Lancaster (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Healthcare benefits

401(k) match

Employee discounts

ASE reimbursement

Career growth

Job summary

American Tire Depot is seeking a Service Advisor to greet guests and deliver exceptional service while acting as the liaison between customers and technicians. You will translate mechanical details into clear recommendations and confidently upsell tires, wheels, repairs, warranties, and services.

Join a team that values strong communication, organization, and a proactive approach to maintaining showroom standards and shop flow, with opportunities for career growth into management.

Qualifications

• 1–3 years of experience in automotive service sales or related customer service roles.
• Strong communication and organizational skills.
• Able to lift up to 70 lbs and assist shop flow as needed.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as liaison between customer and technician; translate mechanical information into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

Tools

POS system

CRM software

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

American Tire Depotis an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.