Sales Service Administrator (USI5)

VSE Aviation, Inc.; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

VSE Aviation, Inc. seeks a skilled Sales Service Administrator to support sales and service activities across assigned markets in Florida. The role focuses on expanding customer bases, growing existing relationships, and delivering exceptional service through coordinated cross-functional teamwork.

You will help prepare quotations and proposals, conduct market research, and maintain accurate CRM records. Travel to meet clients and attend industry events is required to drive business development

Qualifications

• Experience in sales and service administration preferred.
• Ability to prepare quotations and proposals.
• Strong communication and presentation skills.
• Familiarity with CRM systems and data entry.

Responsibilities

• Support development of sales & service strategy for assigned market.
• Prepare action plans for prospecting and lead generation.
• Assist in developing plans to penetrate new markets.
• Provide timely feedback to management on performance.
• Prepare quotations, proposals, contracts, and presentations.
• Coordinate with operations, engineering, supply chain, and customer support to ensure timely service delivery.
• Maintain records of pricing, sales activity, and customer interactions in CRM.
• Travel as needed to support meetings and business development.

Skills

Sales strategy

CRM management

Proposal development

Customer relations

Market research

Tools

CRM software

Job description

SUMMARY

The Sales Service Administrator Responsible for supporting the development, expansion, and performance of all sales & service activities in assigned market; establishes plans and strategies to expand existing customer bases, expand market and segment penetration. This role assists in growing existing customer relationships, identifying new business opportunities, preparing sales proposals, and ensuring exceptional customer service.

Duties & Responsibilities

Responsibilities include, but are not limited to:

• Support the development of sales & service strategy for assigned market that ensures attainment of company sales goals and profitability targets.
• Prepares action plans for effective search of sales & service leads and prospects.
• Assist in development of action plans and execute such plans to penetrate new markets.
• Provide timely feedback to sales and executive management regarding performance.
• Assist in preparing quotations, proposals, contracts, and customer presentations.
• Create and conduct proposal presentations and assist team members in similar activities.
• Coordinate with operations, engineering, supply chain, and customer support teams to ensure timely service delivery and responses.
• Maintain accurate records of all pricing, sales and activity reports for assigned customers, markets, and segments.
• Responsible for the daily activities as it relates to assigned sales and quotations.
• Maintain accurate records of customer interactions, opportunities, forecasts, and sales activities using CRM systems.
• Conduct market research to identify industry trends, competitor activities, and customer requirements.
• Support contract negotiations and while ensuring company pricing and profitability objectives are met.
• Participate in customer visits, industry conferences, and trade shows as required.
• Maintain and strengthen relationships with existing customers through regular communication and follow-up.
• Travel is needed to support customer meetings and business development initiatives.
• Other duty as assigned.