Sales, Revenue, and CS Operations Expert

SaidGig; New York (NY); Remote; USD 55,000 - 110,000; Full time

Job summary

SaidGig is seeking a remote contract professional to apply hands-on SaaS operations expertise and help train AI systems with real-world input. The role focuses on optimizing CRM, integrating revenue tools, and documenting scalable workflows across sales, revenue, and customer success functions.

Ideal candidates will have 4+ years in SaaS operations, experience configuring CRMs, and the ability to drive adoption among teams.

Qualifications

• 4+ years in SaaS sales, revenue, or customer success operations.
• Experience configuring and maintaining CRM systems.
• Experience with at least two revenue tools outside the CRM (quoting, billing, ticketing, project tracking).

Responsibilities

• Configure and optimize CRM platforms to support evolving sales, revenue, and customer success processes.
• Integrate and manage connected revenue tools (quoting, billing, ticketing, project tracking).
• Create and document scalable operational workflows that drive adoption among stakeholders.

Skills

CRM configuration

Operational reporting

Stakeholder engagement

Adoption of new workflows

Tools

Salesforce

HubSpot

Job description

Role Overview

Apply hands-on SaaS operations expertise to help train next-generation AI systems with high-quality, real-world input. This remote contract opportunity focuses on improving operational efficiency and data integrity across sales, revenue, and customer success environments. No prior AI experience is required.

Key Responsibilities

• Configure and optimize CRM platforms, including Salesforce, HubSpot, or similar systems, to support evolving sales, revenue, and customer success processes.
• Integrate and manage connected revenue tools, including quoting, billing, ticketing, and project tracking platforms.
• Create and document scalable operational workflows that respond to changing business needs and encourage adoption among sales and customer success stakeholders.
• Maintain data accuracy across interconnected systems, identifying and resolving discrepancies proactively.
• Use sound operational judgment to resolve policy conflicts while maintaining practical, sustainable processes.
• Produce clear documentation and actionable reports for diverse team members.
• Provide usability and adoption feedback that informs operational best practices.

Qualifications

• At least 4 years of hands-on sales, revenue, or customer success operations experience in a SaaS environment.
• Direct responsibility for configuring and maintaining CRM systems.
• Experience with at least two connected tools outside the CRM, such as quoting, billing, ticketing, or project tracking solutions.
• Strong judgment in resolving operational policy conflicts without unnecessarily complicating processes.
• Excellent written and verbal communication skills, including clear documentation and stakeholder engagement.
• Ability to drive adoption of new workflows and systems among sales and customer success teams.
• Experience creating detailed reports and protecting data integrity across multiple revenue systems is highly valued.

Work Terms

Remote contract engagement.

Compensation

$40 to $80 per hour