Sales - Retail Counter

Pick Your Part; Monrovia (CA); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Pick Your Part in Monrovia, CA is seeking an energetic front-counter associate to engage customers and assist with parts identification and sales. You will handle POS transactions and guide customers through the buying process, both for walk-ins and wholesale inquiries.

The role emphasizes teamwork, accuracy, and friendly service, with opportunities to learn inventory systems and automotive parts. The position supports a fast-paced retail environment and requires weekend availability.

Qualifications

• Strong customer service background.
• Effective communication skills.
• High School diploma or GED; college coursework preferred.
• Prior automotive parts knowledge encouraged.
• 2-3 years of customer service experience preferred.

Responsibilities

• Provide in-person service to walk-in customers.
• Identify parts using inventory software.
• Handle front counter sales and process payments with POS.
• Coordinate with yard to retrieve parts for customers.
• Set up and maintain parts displays to drive sales.
• Inspect returned parts and process credits or warranty claims.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Problem solving

Education

High School diploma or GED

College coursework desired

Tools

Inventory software

POS systems

Job description

Description

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.


• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.


• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.


• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them


• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.


• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims


• Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.


• Must be able to communicate effectively.


• High School or G.E.D. Equivalent preferred. College coursework desired.


• Prior automotive experience and knowledge of automotive parts preferred.


• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.


• Must be able to work in a team oriented environment.


• Must be attentive to detail and ensure accuracy in work assignments.


• Must be able to communicate effectively with others.


• Must have strong problem-solving skills.


• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at time.


• Perform repetitive motion tasks on computer.