Sales Representative - Purewick (Remote Call Center)

BD; Philadelphia (Philadelphia County); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading medical technology company seeks a remote Customer Service Representative to engage with patients regarding the Purewick system. The role offers a comprehensive benefits package and requires experience in sales or customer service. Ideal candidates will demonstrate strong communication skills and be comfortable adhering to industry compliance standards.

Benefits

Comprehensive benefits package (medical, dental, vision)

401(k) with employer contributions

Tuition reimbursement

Up to 12 company-paid holidays

Qualifications

• Minimum 1 year in medical industry, sales, or call center/customer service.
• Ability to interpret medical supply publications.
• Willingness to work evenings, weekends, and overtime.

Responsibilities

• Articulate features/benefits of the Purewick system to customers.
• Conduct inbound/outbound calls to prospective leads.
• Adhere to compliance standards (Medicare, HIPAA).

Skills

Customer Service

Communication

Problem Solving

Analytical Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- 100% remote work-from-home position
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- 401(k) with employer contributions
- Tuition reimbursement for continued education
- Opportunity to meet or exceed monthly sales goals and be part of a supportive team environment

What to Expect (Job Responsibilities):
- Articulate the features and benefits of the Purewick system to customers
- Conduct initial and follow-up calls to prospective leads, addressing and resolving customer concerns
- Maintain departmental call volume requirements through inbound and outbound calls
- Provide excellent customer service while maintaining professionalism on every call
- Adhere to compliance standards, including Medicare guidelines and HIPAA regulations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry, sales, collections, or call center/customer service
- High School Diploma or GED
- Ability to read and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office applications
- Willingness to work some evening shifts, weekends, and overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in medical sales or customer service within a healthcare setting
- Strong analytical skills for interpreting data and solving practical problems
- Excellent communication skills, both verbal and written
- Familiarity with HIPAA and Medicare compliance standards

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