Sales Representative (Medical Devices)

Endure Industries, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Endure Industries in Upstate New York is seeking an Internal Sales Rep / Client Account Manager to manage accounts, respond to inquiries, and grow revenue across hospitals and clinics. You will work with operations and logistics to keep orders moving, reconnect with warm leads, and introduce new product lines in a consultative, relationship-driven way.

You will spend time nurturing relationships, coordinating with distributor partners, and traveling to meet customers and industry events when

Qualifications

• Customer-facing experience is essential.
• Ability to manage multiple accounts and follow-ups.
• Comfort with email, phone, and in-person communication.

Responsibilities

• Respond to inbound leads and follow up consistently.
• Reconnect with warm leads and past customers to reorder.
• Identify upsell opportunities and recommend products.
• Improve outbound processes with templates and sequences.
• Share market feedback on pricing and competitors.
• Coordinate with operations and logistics to ensure timely updates.

Skills

Communication

Customer service

Account management

CRM experience

Travel readiness

Tools

HubSpot CRM

Google Sheets

Job description

Job Description

About Endure Industries
Endure Industries is a growing medical device company headquartered in Upstate New York. We manufacture and distribute products used by surgery centers, clinics, hospitals, and customers across the country. We work closely with international suppliers and oversee everything from product development to logistics, quality control, and customer support.

We’re building a more modern, transparent approach to healthcare sourcing - one where buyers can rely on clear pricing, dependable supply, and a smooth purchasing experience.

The Role (40% accounts, 60% growth)

We’re looking for someone sharp, friendly, organized, and highly communicative to join our team as an Internal Sales Rep / Client Account Manager.

In plain English, you’ll be the person our customers actually want to email - the one who answers quickly, solves problems, keeps orders moving, and makes the whole experience feel easy. You’ll work directly with surgery centers, clinics, hospitals, and distributor partners, and you’ll collaborate closely with our operations and logistics team to make sure everything runs smoothly.

This is a communication-heavy role. On days when you’re not traveling, you may find yourself spending much of the day on the phone, writing emails, following up with customers, coordinating internally, and keeping conversations moving. There may also be frequent travel involved, including visiting customers, attending meetings, supporting distributor relationships, or representing Endure at industry events.

The rest of your time will be centered around sales and growth. You’ll follow up with inbound leads, re-engage warm prospects, introduce new product lines, and help turn “interested” into long-term customers. We don’t take a hard-sell approach. Instead, we focus on being consultative, relationship-driven, and thoughtful in how we support our clients.

If you like a role that blends relationship management, problem-solving, communication, and growth, this could be a great fit.

What you’ll own:

Sales & growth (primary focus):

• Respond to inbound leads and follow up consistently without being pushy
• Reconnect with warm leads and past customers who may be ready to reorder
• Identify upsell and cross-sell opportunities and make thoughtful product recommendations
• Help improve our outbound process, including templates, follow-up sequences, tracking, and messaging
• Share feedback from the market, including what customers ask for, what pricing they expect, and what competitors are doing
• Support new business opportunities through phone calls, emails, meetings, and in-person outreach

Customer accounts (secondary focus):

• Be the main point of contact for a set of customer accounts, handling day-to-day support and relationship building
• Send quotes, pricing, and product guidance in a way that feels helpful, clear, and confident
• Help customers place orders, track shipments, and troubleshoot issues quickly
• Coordinate internally with operations and logistics so customers always receive accurate, timely updates
• Keep accounts organized, including notes, follow-ups, tracking, and next steps
• Stay proactive with customer communication so nothing slips through the cracks
• Travel as needed to support customer relationships, meetings, trade shows, distributor visits, or other business opportunities

Who you are

• You’re professional, but not stiff - you can build trust quickly
• You genuinely like helping customers and enjoy the “win” of closing new business
• You’re organized and detail-oriented - SKUs, pricing, shipments, timelines, and follow-ups matter here
• You can juggle multiple conversations at once and still follow through
• You’re comfortable spending a lot of time on email and phone, and you write clean, clear messages
• You’re willing to travel when needed and can represent the company well in front of customers, partners, and vendors
• You’re proactive, dependable, and comfortable taking ownership of your accounts
• Bonus, but not required: you’ve worked in inside sales, account management, customer success, or customer support. Medical or healthcare experience is a plus, but not required.

Tools you’ll probably use

Google Sheets/Excel, email, CRM tools (HubSpot), and internal order/shipping systems. If you&rsq