Sales Representative I

Global Finishing Solutions; Osseo (WI); On-site; USD 63,956,457 - 80,489,035; Full time

Benefits offered by this job

Competitive pay

401(k) with profit sharing

Health, dental, and vision insurance

Paid time off

Job summary

Global Finishing Solutions in Osseo, WI is seeking a Sales Representative I to be the go-to expert for replacement parts, filters, and accessories. You will work directly with customers, distributors, and our Technical Services team to diagnose needs and ensure orders are processed accurately and efficiently.

You will build relationships, resolve issues, and deliver outstanding service to minimize downtime.

Qualifications

• High school diploma or equivalent with 2+ years in inside sales, order entry, customer service, retail sales, or related role.
• Experience with ERP/CRM systems or ability to learn new software and follow processes.
• Proficiency with Microsoft Office and ability to learn new technology.
• General mechanical aptitude with ability to learn technical products and parts.
• Excellent communication and customer service skills with a professional telephone presence.
• Strong attention to detail and ability to accurately process orders and quotations.
• Excellent organizational and time management skills with multitasking in a fast-paced environment.
• Collaborative, team-first mindset with a passion for solving customer problems.

Responsibilities

• Identify and source the right replacement parts, filters, and accessories to keep equipment operating at peak performance.
• Research customer requirements and prepare accurate quotations, proposals, and pricing for parts and service solutions.
• Monitor revenue, costs, and margins on custom parts and special projects to support profitability.
• Prepare detailed quotations for individual replacement parts and recommended spare parts inventories for distributors and end users.
• Partner with distributors, customers, and internal teams to resolve equipment issues and recommend the best replacement part solutions.
• Manage customer accounts and orders within the ERP system, including customer setup, order entry, project tracking, and order fulfillment.
• Deliver exceptional customer service with timely communication, accurate order processing, and proactive follow-up.

Skills

Inside sales

Customer service

Communication

Organization

Time management

Team player

Problem solving

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Keep Our Customers Running

As a Sales Representative I, you'll be the go-to expert for customers needing replacement parts, filters, and accessories for their finishing equipment. You'll work directly with customers, distributors, and our Technical Services team to diagnose equipment needs, recommend the right solutions, and ensure orders are processed accurately and efficiently. Your ability to build relationships, solve problems, and deliver outstanding service will help customers minimize downtime and keep their operations moving.

What Success Looks Like

• Help customers identify and source the right replacement parts, filters, and accessories to keep their equipment operating at peak performance.
• Research customer requirements and prepare accurate quotations, proposals, and pricing recommendations for parts and service solutions.
• Monitor revenue, costs, and margins on custom parts and special projects to support profitability and business objectives.
• Prepare detailed quotations for individual replacement parts and recommended spare parts inventories for distributors and end users.
• Partner with distributors, customers, and internal teams to resolve equipment issues and recommend the best replacement part solutions. Support the sales team by managing parts and filter inquiries generated through the website, marketing campaigns, email, phone calls, customer referrals, and outbound sales initiatives.
• Manage customer accounts and orders within the ERP system, including customer setup, order entry, project tracking, and order fulfillment.
• Deliver exceptional customer service by providing timely communication, accurate order processing, and proactive follow-up throughout the sales process.

Qualifications That Shine

• High school diploma or equivalent with 2+ years of experience in inside sales, order entry, customer service, retail sales, or a related customer-facing role.
• Experience working with ERP and CRM systems, or the ability to quickly learn new software and follow established business processes.
• Proficiency with Microsoft Office and the ability to learn new technology and computer-based applications.
• General mechanical aptitude with the ability to learn technical products, replacement parts, and their applications.
• Exceptional communication and customer service skills, with a professional and confident telephone presence.
• Strong attention to detail and the ability to accurately process orders, quotations, and customer information.
• Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• A collaborative, team-first mindset with a passion for solving customer problems and delivering an outstanding customer experience.

Why You’ll Love Working Here

• You’ll Be Empowered - You’ll have autonomy in your role, supported by a team that trusts your judgment
• You’ll Grow With Us - We invest in your training, development, and long-term career path
• You’ll Be Rewarded - Competitive pay, performance incentives, 401(k) with profit sharing, and great benefits
• You’ll Make a Real Impact - Your work supports businesses across North America and shapes the future of finishing technology
• You’ll Join a Great Team - We’re growing fast, we value collaboration, and are committed to your success

Transparent Rewards

At GFS, we recognize the dedication behind every role and ensure that our compensation reflects both your impact and our shared success.

Pay Range

$22.32 - $28.09 per hour, based on your experience, skills, and qualifications.

Bonus Eligibility

This position is eligible for an annual individual incentive based on company performance. Maximum bonus amounts may vary depending on role.

Benefits

Eligible for standard company benefits, including health, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, and other employee programs. More detailed information is available at 2026 GFS Benefits.

Actual Compensation

Actual compensation will be determined by factors including experience, education, certifications, skill level, and market conditions. For remote or hybrid positions, the listed pay range applies to applicants in the specified location.

Equal Opportunity Employer

GFS is proud to provide equal employment opportunities to all applicants. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by law. Employment offers are subject to successful completion of pre-employment drug screening and physicals, consistent with applicable laws.