Sales Representative (Entry)

Stainless Cable & Railing Inc.; Washougal (WA); Híbrido; USD 20.000 - 29.000; A tiempo parcial

Descripción de la vacante

Stainless Cable & Railing Inc. is seeking a Sales Representative to handle inbound calls, qualify and log leads, and route queries to the appropriate team.

The role supports the OPDE sales path with potential progression after ramp-up and includes training on product basics and CRM systems. The position offers hybrid work, with locations in Washougal, WA or Plymouth, MN, and pays $17.73 per hour in Washington plus performance incentives and a won-deal bonus.

Formación

• High school diploma or equivalent (Required).
• 6 months+ customer service, call center or inside sales experience (Preferred).
• Comfortable learning technical product information; deck building or home improvement knowledge is a plus (Preferred).
• Basic computer skills and ability to work in multiple systems while on a call (Required).
• Hybrid: DecksDirect office in Plymouth, MN or Stainless Cable & Railing in Washougal, WA.
• Hourly, Non-exempt.
• WA compensation: $17.73/hr plus a performance incentive.
• Won-Deal Bonus: $100 for every deal you hand off that closes; bonuses paid in commission payroll.

Responsabilidades

• Answer inbound calls and log leads.
• Qualify leads and route to the right team by channel and customer type.
• Record clear, complete notes on each lead and handoff.
• Maintain call volume targets: 320 calls/month (months 1–3) and 400 calls/month (months 4–9).
• Deliver won-deal handoffs: 12/month (months 1–3) and 17/month (months 4–9).
• Participate in training and ride-alongs before taking calls independently.

Conocimientos

Verbal communication

Written notes

Customer service

Multisystem work on call

Educación

High school diploma or equivalent

Herramientas

CRM systems

Lead-tracking tools

Microsoft Excel

Microsoft Word

Descripción del empleo

Position Summary: The Sales Representative is the first voice our customers hear. This role answers inbound calls, qualifies and logs leads, routes calls to the right team, and handles support questions. Every deal the Representative hands off well is a deal our OPDE Sales Reps can win, and the rep shares in that win.

Sales Intake is Stage 1 of the OPDE sales growth path. Upon successful completion of the ramp-up period (between 6 to 8 months), you will have the opportunity to advance into an OPDE Sales position.

It is the foundational starting point for sales representatives on our team, with the potential to advance into a DecksDirect (DD) Homeowner Sales position upon meeting specific readiness criteria; typically after 6 to 8 months or completing one busy season.

The Sales Representative is vital to helping customers get to the right person quickly, keeping our sales team’s pipeline full, and helping people build better decks!

Key Responsibility Areas:

Technical

• Company phone system, CRM and lead-tracking tools
• Product basics across DD National and Own Brands lines
• DD railing training (starting in month 2, alongside intake work)
• Microsoft Excel & Word (Google Docs/Sheets)

Strategic

• Qualify every lead and route it to the right team by channel and customer type (homeowner, pro or commercial)
• Take part in a regular feedback loop with the sales reps you hand off to, to learn what makes a handoff easy to win
• Build the product knowledge and skills needed to move into DD Homeowner Sales and beyond

Communication

• Strong verbal communication and a friendly, professional phone manner
• Clear, complete written notes on every lead and handoff
• Comfortable handling customer questions and redirecting calls when needed
• Understand how well-qualified handoffs drive won deals and sales revenue
• Understand the won deal incentive and how it is earned

Management

• Manage own call volume to meet monthly targets: 320 calls a month in months 1 to 3, and 400 calls a month in months 4 to 9
• Deliver won deal handoffs: 12 a month in months 1 to 3, and 17 a month in months 4 to 9
• Meet the call-quality standard and complete all required training

Qualifications:

• High school diploma or equivalent (Required)
• 6 months or more of customer service, call center or inside sales experience (Preferred)
• Comfortable learning technical product information; deck building or home improvement knowledge is a plus (Preferred)
• Basic computer skills and the ability to work in multiple systems while on a call (Required)
• Hybrid: either at our DecksDirect office in Plymouth, MN or Stainless Cable & Railing in Washougal, WA
• Hourly, Non-exempt
• Compensation in WA: $17.73/hr plus a performance incentive
• Won-Deal Bonus: Earn $100 for every deal you hand off that closes. Bonuses are paid in the commission payroll on the third business day of the following month.
• 90-day training guarantee: For the first 90 days, the won-deal incentive is guaranteed at a minimum of $1,200 per month, the equivalent of 12 won deals. If you close more than 12 handed-off deals, you are paid the full amount you earned. earned
• Training includes product basics, systems and call scripts in weeks 1 and 2, plus manager ride-a-longs and call listening before taking calls independently
• Office environment; ability to sit at a computer and use a headset for long periods of time
• Higher call volume during the busy season