Sales Representative - Call Center Agent

Connexus Resource Group; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Career advancement

Monthly drawings

Paid time off

Casual environment

DailyPay

Job summary

Connexus Resource Group is seeking a Sales Representative - Call Center Agent to handle inbound and outbound calls, identify customer needs, present products, and guide purchasing decisions in a fast-paced environment. You will build rapport, overcome objections, meet sales goals, document interactions across systems, and collaborate with leadership to improve performance and customer experience.

Prior call center sales experience is preferred, with strong communication and a self-motivated

Qualifications

• Previous sales experience required.
• Call center sales experience preferred.
• Strong communication and interpersonal skills are essential.
• Confident, persuasive, and professional communication style.

Responsibilities

• Answer inbound and make outbound customer calls.
• Build rapport with customers and identify their needs.
• Present and explain products or services based on customer needs.
• Confidently recommend solutions and ask for the sale.
• Handle customer questions and objections professionally.
• Meet or exceed established sales and performance goals.
• Accurately document customer interactions across multiple systems.
• Follow established sales processes, scripts, policies, and procedures.
• Collaborate with leadership and team members to improve performance and customer experience.

Skills

Sales experience

Communication skills

Interpersonal skills

Active listening

Problem solving

Self-motivation

Multi-tasking

Typing 30+ WPM

Attendance reliability

Adaptability

Tools

CRM software

Job description

Sales Representative - Call Center AgentWe are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to sales, our agents should radiate outgoing, confident, and can-do attitudes. For the right person, building rapport and confidently asking for the sale comes naturally.Sound like you? We want to speak with you!About the RoleAs a Sales Representative - Call Center Agent, you will engage with customers through inbound and outbound calls while identifying their needs, presenting products or services, and helping them make confident purchasing decisions. This role is ideal for individuals with previous sales experience who are strong communicators, goal-oriented, and comfortable working in a fast-paced call center environment.Agents are responsible for building rapport, identifying opportunities, overcoming objections, closing sales, and accurately documenting interactions. Success in this role comes from strong communication skills, confidence, adaptability, professionalism, and the ability to meet performance goals while delivering a positive customer experience.What You’ll DoAnswer inbound and make outbound customer callsBuild rapport with customers and identify their needs through effective questioning and active listeningPresent and explain products or services based on customer needsConfidently recommend solutions and ask for the saleHandle customer questions and objections professionallyMeet or exceed established sales, productivity, quality, and performance goalsAccurately document customer interactions and sales activity across multiple systemsFollow established sales processes, scripts, policies, and proceduresBuild positive customer relationships through professional and solution-focused communicationMaintain professionalism and productivity in a fast-paced, performance-driven call center environmentCollaborate with leadership and team members to improve performance and customer experienceWhat We’re Looking ForPrevious sales experience requiredCall center sales experience preferredProven ability to meet or exceed sales or performance goalsStrong communication and interpersonal skillsConfident, persuasive, and professional communication styleComfortable handling objections and asking for the saleSelf-motivated with a strong drive to achieve goalsStrong active listening and problem-solving abilitiesComfortable multitasking across multiple systems and platformsBasic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPMReliable attendance and professionalismAbility to adapt in a fast-paced, performance-driven environmentWhat We Offer:Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.401k Savings Plan: Secure your financial future with our competitive savings plan.Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!Monthly Drawings: Win exciting prizes like gift cards and electronics!Paid Time Off: Earn paid time off from day one—because you deserve a break!Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.DailyPay Partner: Access your earnings daily—because life doesn’t wait!We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.#CXmiscjobsHiring Process Notification: Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource GroupThroughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search.To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at [e-mail] of Equal Opportunity and Accommodation for Applicants with DisabilitiesConnexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [e-mail]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.