Sales Representative (Full-Time & Part-Time)

MCI Careers; Killeen (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

MCI Careers in Killeen, Texas, is looking for Sales Representatives to support campaigns for well-known brands. Responsibilities include making calls, educating customers, and recommending tailored solutions. Ideal candidates should have a high school diploma and excellent communication skills. The role offers a solid training program to help you succeed. MCI is dedicated to a positive professional environment with opportunities for growth.

Qualifications

• Must be 18 years or older.
• Dependable and punctual with a strong work ethic.
• Familiarity with Windows operating systems.

Responsibilities

• Make outbound and receive inbound calls professionally.
• Educate customers on products, identifying upsell opportunities.
• Accurately document customer interactions.

Skills

Excellent verbal and written communication skills

Strong problem-solving and conflict resolution skills

Basic proficiency in Microsoft Office

Ability to type 20+ words per minute

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world.

In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With ourindustry-leading training program, you’ll gain the tools and support you need to thrive and grow.

POSITION RESPONSIBILITIES

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

CANDIDATE QUALIFICATIONS

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills