Sales Representative - Appliance Sales Major Appliances

Nebraska Furniture Mart Inc.; Des Moines (IA); On-site; USD 64,000 - 85,000; Full time

Job summary

Nebraska Furniture Mart Inc. is seeking a Sales Representative to deliver world-class service to our customers by following the Ten Steps of the Sales process.

The role involves greeting customers, resolving post-order issues, and helping the team achieve sales targets with a customer-first mindset. Use catalogs, the internet, and workshops to deepen product knowledge and ensure a smooth, collaborative shopping experience.

Qualifications

• High School Diploma or GED preferred.
• Excellent communication skills.
• Professional, neat and clean-cut appearance.
• High degree of self-motivation and positive attitude.
• Customer centric and enjoys serving others.
• Ability to establish rapport and develop trust with customers.
• Ability to enter data quickly and accurately.
• Ability to use MS Office applications and navigate the internet.
• English/Spanish bilingual speakers preferred.
• Pre-employment screening includes background check.

Responsibilities

• Greet customers on the sales floor and assist them promptly.
• Identify and resolve post-order problems with care.
• Maximize the sales process and achieve assigned targets and goals.
• Use catalogs, internet, and workshops to gain product knowledge.
• Collaborate with department management and staff to ensure teamwork.

Skills

Excellent communication skills

Customer centric and enjoys serving

Ability to establish rapport and trust

Data entry accuracy

MS Office and internet navigation

Bilingual English/Spanish preferred

Education

High School Diploma or GED

Tools

MS Office Suite

Internet navigation

Job description

Pay Range: $64,000 - 85,000 annually (100% Commission)

Job Description: Your Piece of the Puzzle

This is not your typical sales job! A career in sales at NFM means helping our loyal customers create a home that they love. As NFM’s Sales Representative, you will provide world class service to NFM customers by using Ten Steps of the Sales and performing the following duties.

Job Duties: A Day in the Life

• Monitor Constantly circulate the sales floor and greet customers in a timely manner. Avoid “grouping” or other behaviors that prevent effective greetings
• Manage Identify and resolve all post-order problems quickly and efficiently. Partner with other sales staff or customer care teams whenever necessary to ensure prompt and thorough problem resolution
• Plan Maximize the sales process. Achieve all sales targets and goals as assigned by the Sales Manager, including sales volume, gross margin%, add-on sales and returned merchandise
• Assist Use all existing tools, such as catalogs, internet, workshops, etc. to acquire expert knowledge of the assigned product lines
• Collaborate Support the department’s management staff. Demonstrate teamwork at all times with all NFM work groups

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• Excellent communication skills
• Professional, neat and clean-cut appearance
• High degree of self-motivation and project positive attitude
• Customer centric and enjoys serving others
• Ability to establish rapport and develop trust with customers
• Ability to enter data quickly and accurately
• Ability to use MS Office applications and navigate the internet
• English/Spanish bilingual speakers preferred
• Pre-employment screening includes, but isn’t limited to, criminal background check