Sales, State Manager eGaming - Indiana

Arrow International, Inc.; Cleveland (OH); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Great benefits

Paid time off

Job summary

Arrow International, Inc. is seeking a State Manager for Charitable eGaming in Indiana.

You will lead all sales, account management, and operations within the state, drive growth, ensure regulatory compliance, and support charitable partners through strategic account development, machine placement, and operational excellence. You will coach and develop a high‑performing team of Account Executives, collaborate with distributors, monitor KPIs and forecasts, and uphold Arrow’s ethics and governance

Qualifications

• 5+ years of experience in sales leadership, account management, or operations — preferably within charitable gaming, amusement, or related industries.
• Proven track record in team leadership, business growth, and strategic planning.
• Strong analytical, communication, and relationship-building skills.
• Ability to travel throughout the assigned state as needed.

Responsibilities

• Oversee all aspects of Arrow’s charitable gaming business within the assigned state, including account management, equipment placement, retention, and incremental growth.
• Develop and execute organic growth strategies that align with Arrow’s corporate goals and mission.
• Monitor product and account performance to ensure clubs and charities are adopting and promoting Arrow’s new game offerings.
• Identify new opportunities to expand Arrow’s presence and strengthen partnerships with charitable organizations.
• Manage the daily activities, priorities, and performance of Account Executives within the state.
• Conduct regular pipeline planning, KPI monitoring, and performance reviews.
• Oversee team participation in board meetings and in-person engagements to ensure consistent relationship building and trust with key charity stakeholders.
• Coach, recruit, train, and develop team members to ensure professional growth and alignment with Arrow’s mission and values.
• Build a high-performance culture focused on results, integrity, and long-term relationships with charitable partners.
• Build and maintain strong, collaborative relationships with Arrow’s affiliated consumable business distributors within the state.
• Conduct regularly scheduled updates and review meetings to track progress, align goals, and ensure collaboration between Arrow Account Executives and distributor teams.
• Identify any signs of non-engagement or disconnect early and take proactive steps—such as joint ride-alongs or field visits—to rebuild and strengthen relationships.
• Establish clear KPIs and touchpoint metrics for engagement and performance between Arrow teams and affiliated distributors to ensure accountability and shared success.
• Maintain a rolling forecast and establish annual and quarterly goals for revenue generation, incremental placement, and account retention.
• Monitor and report on activity metrics and financial performance to ensure business targets are achieved.
• Implement structure, discipline, and compliance as foundational elements of state operations.
• Monitor expenses, marketing reimbursement and any reductions in revenue requests.
• Ensure adherence to all state gaming regulations and Arrow’s corporate policies.
• Promote ethical conduct and operational integrity in all business dealings with charities, distributors, and partners.

Skills

Sales leadership

Account management

Operations

Travel availability

Job description

Description

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee—you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off—including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity—Arrow is the place to be.

Title: Sales, State Manager – eGaming Indiana

Department: Arrow e-Gaming Operations

Reports To: Director of Sales

Location: Indiana

Position Summary

The State Manager for Charitable eGaming oversees all Arrow business activities within their assigned state. This leadership role is responsible for driving growth, ensuring compliance, and supporting Arrow’s charitable partners through strategic account development, machine placement, and operational excellence.

Requirements

Key Responsibilities

Business & Growth Management

• Oversee all aspects of Arrow’s charitable gaming business within the assigned state, including account management, equipment placement, retention, and incremental growth.
• Develop and execute organic growth strategies that align with Arrow’s corporate goals and mission.
• Monitor product and account performance to ensure clubs and charities are adopting and promoting Arrow’s new game offerings.
• Identify new opportunities to expand Arrow’s presence and strengthen partnerships with charitable organizations.

Sales Leadership & Team Development

• Manage the daily activities, priorities, and performance of Account Executives within the state.
• Conduct regular pipeline planning, KPI monitoring, and performance reviews.
• Oversee team participation in board meetings and in-person engagements to ensure consistent relationship building and trust with key charity stakeholders.
• Coach, recruit, train, and develop team members to ensure professional growth and alignment with Arrow’s mission and values.
• Build a high-performance culture focused on results, integrity, and long-term relationships with charitable partners.

Distributor Collaboration & Alignment

• Build and maintain strong, collaborative relationships with Arrow’s affiliated consumable business distributors within the state.
• Conduct regularly scheduled updates and review meetings to track progress, align goals, and ensure collaboration between Arrow Account Executives and distributor teams.
• Identify any signs of non-engagement or disconnect early and take proactive steps—such as joint ride-alongs or field visits—to rebuild and strengthen relationships.
• Establish clear KPIs and touchpoint metrics for engagement and performance between Arrow teams and affiliated distributors to ensure accountability and shared success.

Operational & Financial Accountability

• Maintain a rolling forecast and establish annual and quarterly goals for revenue generation, incremental placement, and account retention.
• Monitor and report on activity metrics and financial performance to ensure business targets are achieved.
• Implement structure, discipline, and compliance as foundational elements of state operations.
• Monitor expenses, marketing reimbursement and any reductions in revenue requests.

Compliance & Governance

• Ensure adherence to all state gaming regulations and Arrow’s corporate policies.
• Promote ethical conduct and operational integrity in all business dealings with charities, distributors, and partners.

Qualifications

• 5+ years of experience in sales leadership, account management, or operations — preferably within charitable gaming, amusement, or related industries.
• Proven track record in team leadership, business growth, and strategic planning.
• Strong analytical, communication, and relationship-building skills.
• Ability to travel throughout the assigned state as needed.

Compensation & Rewards

• Competitive base salary
• Percentage override on Account Executive sales incentive plans
• Performance-based bonuses and growth incentives
• Comprehensive benefits package

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.

We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities.

We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer.

We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA).

If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail]

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.