Manager, Account Management

Arrow International Inc; Kentucky; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Great benefits

Paid time off

Bonus week in July

Job summary

Arrow International Inc is seeking a Manager, Account Management to lead the development and execution of promotion schedules that drive retention and activity in our markets. You will collaborate with Sales and E-Gaming to manage relationships with organization leaders.

The role requires strong organizational skills, marketing insight, and the ability to balance budgets while ensuring compliant, impactful promotions across multiple states. Join a team focused on growth and community impact.

Qualifications

• Highly organized and able to adapt quickly to changing priorities.
• Understanding of gaming industry and KPIs knowledge is a plus.
• Strong business acumen, especially in written communication.
• Excellent organizational skills and keen attention to detail.
• Ambitious with interest in marketing, CRM operations and communication.
• Excellent collaboration and ability to juggle multiple priorities.
• Desire to drive continuous improvement and handle issues proactively.

Responsibilities

• Liaise with organization and gaming leadership to align goals.
• Develop promotional and marketing strategies.
• Serve as the main contact between the organization and Arrow.
• Create promotions to engage target markets.
• Plan and deploy promotions within budget.
• Ensure promotions comply with legal restraints.
• Support new deployments with the sales team.
• Identify risks and opportunities for deployments.
• Manage timelines across multiple organizations.
• Assist in process improvement initiatives.

Skills

Communication

Project management

Marketing strategy

Budgeting

CRM operations

Relationship management

Job description

Description

Join the Fun at Arrow International!

Arrow International is the world's #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we're growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you're not just another employee—you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off—including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity—Arrow is the place to be.

Position Summary

The Manager, Account Management will take responsibility for the development and implementation of promotion schedules designed to encourage retention and activity in the state of Ohio. You'll work closely together with the Sales and E-Gaming Management team to manage relationships with organization leaders within our market.

Requirements

Primary Roles and Responsibilities

• Liaise with Organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals
• Take part in the development of promotional and marketing strategies
• You will be the main point of contact between the organization and Arrow International
• Develop promotions including deals to encourage target market engagement
• Organize and strategize to ensure promotions are deployed effectively
• Work within budgetary constraints to ensure an efficient and effective promotional offering
• Ensure compliance with any legal restraints related to promotion
• Ensure organization satisfaction through understanding and communicating issues effectively and resolving them promptly
• Support new deployments as a point of contact alongside the sales team
• Assist in development and implementation of process improvement plans
• Identify risks and opportunities of additional deployments
• Effectively manage timelines and schedules across multiple organizations

Experience and Education

• Highly organized and ability to adapt quickly to changing priorities
• Understanding of gaming industry, knowledge around gaming KPIs & targets a plus
• Strong business acumen, specifically in written communication & explanation of important details to internal & external audiences
• Good organizational skills, strong eye for detail
• Ambitious and eager to learn with a focus on and interest in marketing, content, CRM operations and communication
• Outstanding collaborator and enjoy jugging multiple priorities
• Eager to drive continuous improvement, flexible to challenge issues/opportunities
• Can-do attitude, enthusiasm, energy, and inner motivation to take actions to achieve goals beyond what is required

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail]

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

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