Sales Quotation & Project Coordinator (Remote)

Worthington Enterprises; Malvern (AL); Hybrid; USD 67,000 - 84,000; Full time

Job summary

Worthington Enterprises seeks a Sales Project Coordinator to support the Containment (Data Center) business segment by managing inquiries, coordinating quotes, and keeping project data accurate in Salesforce throughout the sales process.

You will work with Sales, Customers, Distributors, Contractors, Engineering, Operations, and Manufacturing to improve response times, satisfaction, and documentation from inquiry to order support.

Qualifications

• Associate degree in Business, Customer Service, Sales Administration, or equivalent work experience preferred.
• 3–5 years of experience in customer service, sales support, project coordination, or inside sales.
• Experience working with CRM systems; Salesforce experience preferred.
• Strong organizational and project-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.

Responsibilities

• Manage the ISQuote email inbox to ensure all customer, distributor, and contractor inquiries are acknowledged and routed promptly.
• Capture every customer inquiry and project opportunity in Salesforce, maintaining accurate records for project configuration, location, and requirements.
• Track the lifecycle of all quotations from initial request through completion, following up with internal teams to ensure on-time delivery.
• Maintain visibility of open quotes and provide regular status updates to sales representatives and management.
• Document critical project details, including product requirements, project milestones, and account information, within Salesforce CRM.
• Maintain tax-exempt documentation for customers and specific project opportunities.
• Serve as the primary point of contact for customer questions regarding quote status, documentation requests, and general inquiries.
• Coordinate with Engineering, Manufacturing, and Sales to gather information and resolve issues that affect quote accuracy or response times.
• Generate reports and metrics to measure inquiry volume, quote turnaround speed, and overall customer-service performance.
• Identify and implement process improvements and standardized workflows to enhance the customer experience and improve quote efficiency.

Skills

Organizational skills

Project management

Written communication

Verbal communication

Attention to detail

Education

Associate degree in Business, Customer Service, Sales Administration, or equivalent

Tools

Salesforce

Microsoft Office

Outlook

Excel

Teams

Job description

Worthington Enterprises seeks a Sales Project Coordinator to support the Containment (Data Center) business segment by managing inquiries, coordinating quotes, and keeping project data accurate in Salesforce throughout the sales process.

You will work with Sales, Customers, Distributors, Contractors, Engineering, Operations, and Manufacturing to improve response times, satisfaction, and documentation from inquiry to order support.