Sales Quality & Customer Support Specialist

Cydcor; Agoura Hills (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Flexible remote work options

Job summary

Cydcor is looking for a Customer Success Specialist in Agoura Hills, California. The successful candidate will support customer success by identifying and resolving service concerns while collaborating with internal teams to improve processes and training.

You will have 2-3 years of relevant experience and excellent communication skills. The role offers a starting pay of $26/hour, benefits including medical and dental insurance, and opportunities for remote work on Fridays.

Qualifications

• 2-3 years of experience in customer service, sales, or client success.
• Strong organizational and communication skills.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Support customer success by resolving service concerns.
• Analyze data and report to identify trends.
• Collaborate with internal teams to implement best practices.

Skills

Customer service experience

Organizational skills

Communication skills

Proactive mindset

Tools

Microsoft Office

Salesforce or CRM systems

Job description

What You’ll Do

• Support customer success by identifying, tracking, and resolving service concerns within established timeframes
• Partner with sales offices to understand customer feedback and drive improvements in processes and training
• Analyze data and reporting to spot emerging trends and recommend proactive solutions
• Collaborate across internal teams to share insights, update procedures, and implement best practices
• Contribute to continuous improvement by reviewing existing policies and recommending updates
• Provide coaching and support to field teams related to quality expectations and client standards
• Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
• Track and improve resolution effectiveness and customer satisfaction metrics

Requirements

What You Bring

• 2-3 years of experience in customer service, sales, client success, or similar fast‑paced environments
• Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
• A proactive, self‑starting mindset with a passion for improving processes and outcomes
• Customer‑first attitude with empathy and quick thinking under pressure
• Ability to influence others without direct authority and work effectively across teams
• Demonstrated integrity, professionalism, and discretion
• Experience dealing with escalations

Preferred Qualifications

• Experience with Microsoft Office (Excel, Word, Outlook)
• Familiarity with Salesforce or CRM systems
• Exposure to quality reporting or AI tools like ChatGPT
• Experience measuring performance outcomes and contributing to process improvements

Benefits

Why You’ll Love Working Here

• Base pay starts at $26/hour + bonus opportunity
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Optional remote work on Fridays (subject to change)
• Collaborative, team‑driven culture with opportunities to learn and grow

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.