Sales Quality & AI Systems Specialist

Cydcor; Agoura Hills (CA); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus opportunity

Medical, Dental, and Vision insurance

401(k) with company match

Hybrid work model

Fridays optional remote

Job summary

Cydcor is seeking a Sales Quality & AI Systems Specialist to measure and improve sales quality across field sales offices. This role involves handling escalations, improving processes, and supporting AI-driven initiatives in a fast-paced environment.

Hybrid in Agoura Hills, CA with Fridays optional remote. Prior experience in customer service or sales is preferred, along with strong organizational and communication skills.

Qualifications

• 1–2 years of experience in customer service, sales, or a fast-paced environment.
• Strong organizational skills with the ability to prioritize multiple tasks and meet tight deadlines.
• A self-starter mindset with initiative and comfort working independently or in a team.
• Strong customer focus, empathy, and the ability to think quickly under pressure.
• Excellent verbal and written communication skills, including translating AI ideas for non-technical teams.
• Ability to lead and influence others without direct authority.
• Demonstrates integrity, professionalism, and confidentiality.
• Natural eye for inefficiency and drive to fix it via process improvements or automation.
• Comfort with experimenting, learning quickly, and iterating without waiting for perfect direction.

Responsibilities

• Handle customer escalations by documenting, researching, and resolving issues within SLAs.
• Engage with escalated customers, de-escalating tense situations and driving positive resolutions.
• Analyze reporting to identify emerging sales quality issues and propose proactive solutions.
• Ensure best practices and procedures are documented and shared with sales offices.
• Review policies and procedures, seeking continuous improvement including automation using AI or other tools.
• Partner with internal teams to develop and support field sales teams on quality standards.
• Track and improve customer escalation resolution rates on assigned campaigns.
• Contribute to successful implementation of process improvements and proactive quality measures.
• Build positive relationships with internal teams, clients, and the field.
• Test new tools and approaches, iterate quickly, and share what works with the team.
• Core focus: Sales Quality operations (~75%), + AI systems support and process improvement (25%).

Skills

Customer service

Sales

Organizational skills

Communication

Independent working

Tools

Salesforce

Microsoft Excel

Job description

At Cydcor, we?re committed to delivering top-quality experiences for our clients and customers. As a Sales Quality & AI Systems Specialist, you?ll play a critical role in measuring and improving sales quality across field sales offices. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance. We?re also evolving how we work, so if you have a curious, tech-forward mindset and a drive to find smarter ways of doing things, you?ll fit right in.

What You?ll Do

• Handle customer escalations by documenting, researching, and resolving issues within service-level agreements
• Engage with escalated customers, de-escalating tense situations, and driving positive resolutions
• Analyze reporting to identify emerging sales quality issues and recommend proactive solutions
• Ensure best practices and procedures are identified, documented, and shared with sales offices
• Review existing policies and procedures, recommending continuous improvement opportunities including ways to automate or streamline manual work using AI or other tools
• Partner with internal teams to develop and support field sales teams on quality standards and procedures
• Track and improve customer escalation resolution rates on assigned campaigns
• Contribute to the successful implementation of process improvements and proactive quality measures
• Build positive relationships with internal teams, clients, and the field
• Test new tools and approaches, iterate quickly, and share what?s working with the team
• The core focus of this role is Sales Quality operations (approximately 75%), with 25% dedicated to AI systems support and process improvement.

Location

Hybrid | Agoura Hills, CA (Fridays optional remote) This schedule is subject to change.

Requirements

What You Bring

• 1?2 years of experience in customer service, sales, or a fast-paced environment
• Strong organizational skills with the ability to prioritize multiple tasks and meet tight deadlines
• A self-starter mindset with initiative and comfort working independently or in teams; someone who creates solutions, not just executes tasks
• Strong customer focus, empathy, and the ability to think quickly under pressure
• Excellent verbal and written communication skills, including the ability to translate technical or AI-driven ideas into practical solutions for a non-technical team
• Ability to lead and influence others without direct authority
• Demonstrates integrity, professionalism, and confidentiality
• A natural eye for inefficiency and the drive to fix it, whether through process improvements, automation, or creative problem-solving
• Comfort with experimenting, learning quickly, and iterating without waiting for perfect direction

Extras That Help

• Experience producing measurable performance outcomes (time saved, errors reduced, output increased)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience with Salesforce
• Familiarity with Excel reporting
• Hands-on experience with AI tools like ChatGPT, automation platforms, or data analysis to improve workflows

Benefits

Why You?ll Love Working Here

• Base pay starting at $26/hour + bonus opportunity
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Hybrid perk: Fridays optional remote
• Collaborative environment with opportunities to learn across teams

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management?s right to assign other duties and responsibilities as required. Please contact Cydcor?s People Services Department for a detailed listing of essential functions, as required.