Sales Professional - Outside Sales

Service Corporation International; Whittier (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Service Corporation International is seeking a self-starting Pre-Planning Service Advisor (PPSA) to achieve quota targets by selling pre-need arrangements and services. You will build trusted relationships with families, follow up for referrals, and coordinate with funeral directors to provide compassionate, professional service.

The role emphasizes lead generation, community outreach, and scheduling flexibility, including nights and weekends, to support sales goals and customer care.

Qualifications

• Sales experience or equivalent sales exposure.
• Familiarity with CRM systems.
• Strong teamwork and communication skills.
• Bilingual abilities are a plus.
• High integrity and work ethic are essential.

Responsibilities

• Lead generation and networking to obtain referrals for both at-need and pre-need arrangements.
• Prospect families daily through events, door knocking or seminars.
• Maintain activity logs and adapt schedule to achieve targets.
• Build and nurture relationships with families and community partners.
• Coordinate with funeral directors and staff to ensure seamless service.

Skills

Sales experience

CRM systems

Teamwork

Communication

Bilingual

Work ethic

Education

High school education or equivalent

1-2 years of college or equivalent experience

Tools

CRM systems

Job description

Our associates celebrate lives. We celebrate our associates.The Pre-Planning Service Advisor (PPSA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPSA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPSA also develops relationships with the community.Job ResponsibilitiesLead GenerationConsistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standardsHolds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminarsObtains referrals from families served by the location by following up through visits with families after the serviceNetworks and builds community and civic relationshipsExplains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityRemains flexible with schedule to achieve results; often works nights and weekendsBuild Relationships with FamiliesEstablishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow throughResponds to client inquiries in a timely, respectful, sensitive and professional mannerSupports families in time of grief with acts of kindnessConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailProvides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationshipsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkConsistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staffCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality serviceRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in futureThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesActs as one team, setting arrangement continuation visits within two to three days after the serviceShares family concerns with rest of the SCI teamMinimum RequirementsEducationHigh school education or equivalent1-2 years of college or equivalent experienceLicenseCurrent state/province issued driver’s license with an acceptable driving recordIn states/provinces where required, must hold a Funeral Directors License to perform this roleExperienceSales experience or one to two years industry experience or equivalent educationPrevious experience with Customer Relationship Management (CRM) systems is a plusKnowledge, Skills and AbilitiesBasic computer and technology skills within a sales environmentAbility to work well in a team, as well as independentlyAbility to work beyond “standard” hours as the need arisesGood driving recordGood work ethicHigh-level of integrityCreative, outgoing and energeticComfortable presenting in front of othersDesire to help othersBilingual, knowledge of another language is a plusWork ConditionsWork EnvironmentWork indoors and outdoors during all seasons and weather conditionsLocal and/or multiple location traveling requiredComply with dress code policyWork PosturesSitting continuously for many hours per day, up to 6 hours per dayMay climb stairs to access buildingsPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesPostal Code: 90601Category (Portal Searching): SalesJob Location: US-CA - Whittier