Sales Professional - Outside Sales

Service Corporation International; New Albany (IN); On-site; USD 40,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a self‑starter Pre‑Planning Advisor to work with families, present pre‑need arrangements, and achieve quota targets while delivering compassionate, timely service. You will follow up with families and referrals, and develop lasting relationships in the community.

This role involves both field visits and virtual presentations, occasional nights and weekends, and requires strong communication, integrity, and the ability to educate families on planning

Qualifications

• High school education or equivalent.
• 1-2 years of college or equivalent experience.
• Current state driver’s license with acceptable driving record.
• Sales experience or related industry experience.

Responsibilities

• Sell pre-need arrangements and services to families.
• Network to generate referrals and follow up with families.
• Build and maintain relationships with families and the community.
• Present planning guides and educate families on available options.
• Work with funeral home staff to ensure seamless service delivery.
• Be flexible with schedule, including nights and weekends.

Skills

Communication skills

Teamwork

Public speaking

Customer service

Bilingual

Drive for results

Integrity

Adaptability

Driving

Education

High school education

1-2 years of college

Tools

CRM software

Job description

Job Responsibilities

Working from home or presenting to client families in the field, the Pre‑Planning Advisor (PPA) is a self‑starter expected to achieve their quota (pacesetter) target by selling pre‑need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow‑up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.

Lead Generation

• Consistently networks and builds relationships to generate recommendations for gaining referrals for both at‑need cemetery arrangements and pre‑need arrangements using company tools, processes and standards
• Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face‑to‑face during events, door knocking or group seminars
• Obtains referrals from families served by the location by following up through visits with families after the service
• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

• Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Supports families in time of grief with acts of kindness
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long‑term relationships
• Builds trust‑based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre‑planning

Teamwork

• Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Acts as one team, setting arrangement continuation visits within two to three days after the service
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school education or equivalent
• 1‑2 years of college or equivalent experience

License

• Current state/province issued driver’s license with an acceptable driving record
• In states/provinces where required, must hold a Funeral Directors License to perform this role

Experience

• Sales experience or one to two years industry experience or equivalent education
• Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

• Basic computer and technology skills within a sales environment
• Ability to work well in a team, as well as independently
• Ability to work beyond “standard” hours as the need arises
• Good driving record
• Good work ethic
• High‑level of integrity
• Creative, outgoing and energetic
• Comfortable presenting in front of others
• Desire to help others
• Bilingual, knowledge of another language is a plus

Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Job Location: US-IN - New Albany