Sales Professional - Outside Sales

Service Corporation International; Ontario (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health savings account (HSA)

Disability & Life Insurance

Job summary

Service Corporation International is seeking a Sales Professional to drive pre-need and cemetery arrangements, building lasting relationships with families and the community. The role emphasizes self-motivation, referrals, and professional service with flexible hours including nights and weekends.

You will lead prospecting efforts, maintain activity levels, and present planning options to families while working closely with funeral home and cemetery staff to ensure seamless service.

Qualifications

• Sales experience or one to two years industry experience or equivalent education.
• CRM systems knowledge and ability to use CRM effectively.
• Bilingual abilities are a plus.

Responsibilities

• Lead generation and referrals for at-need and pre-need arrangements using company tools and standards.
• Prospect at least 4 hours daily when working 8 hours; engage families face-to-face at events or seminars.
• Obtain referrals from families served; follow up visits after service to build relationships.
• Build relationships with families and community; respond timely to inquiries and provide compassionate service.
• Explain and present pre-planning options to families; prepare for appointments with professionalism.

Skills

Sales experience

CRM experience

Bilingual (plus)

Strong communication

Education

High school education or equivalent

1-2 years of college or equivalent experience

Tools

CRM software

Job description

Our associates celebrate lives. We celebrate our associates. The Sales Professional is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. They serve families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. They also develop relationships with the community.

Job Responsibilities

• Lead Generation – Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
• Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
• Obtains referrals from families served by the location by following up through visits with families after the service
• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

• Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Supports families in time of grief with acts of kindness
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
• Builds trust‑based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre‑planning

Teamwork

• Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high‑quality service
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Acts as one team, setting arrangement continuation visits within two to three days after the service
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education – High school education or equivalent, 1-2 years of college or equivalent experience
• License – Current state/province issued driver’s license with an acceptable driving record; in states/provinces where required, must hold a Funeral Directors License to perform this role
• Experience – Sales experience or one to two years industry experience or equivalent education; previous experience with Customer Relationship Management (CRM) systems is a plus
• Knowledge, Skills and Abilities – Basic computer and technology skills within a sales environment; ability to work well in a team, as well as independently; ability to work beyond “standard” hours as the need arises; good driving record; good work ethic; high‑level of integrity; creative, outgoing and energetic; comfortable presenting in front of others; desire to help others; bilingual, knowledge of another language is a plus
• Work Conditions – Work environment: Work indoors and outdoors during all seasons and weather conditions; local and/or multiple location traveling required; comply with dress code policy
• Work Postures – Sitting continuously for many hours per day, up to 6 hours per day; may climb stairs to access buildings
• Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours – Working beyond “standard” hours as the need arises

Target Compensation Range

#SCI Target Compensation Range: $70,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $70,000 to $100,000 annually, based on a strong commission‑based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $16.90 per hour for all hours worked)

Benefits

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 91762 Category (Portal Searching): Sales Job Location: US-CA - Ontario

Who we are

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.