Outside Sales Professional

Service Corporation International; Bonita (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Life Insurance

Disability insurance

Employee Assistance Program

Job summary

Service Corporation International's Dignity Memorial unit in Bonita, CA is seeking an Outside Sales Professional who will drive pre-need sales and cemetery arrangements while serving families with empathy and professionalism. The role emphasizes lead generation, follow-up, and community networking to build lasting relationships and referrals.

The candidate should be a self-starter with strong communication skills, comfortable working evenings and weekends, and capable of presenting planning

Qualifications

• Sales experience or related industry experience.
• CRM systems experience is a plus.
• Ability to work evenings and weekends and travel as needed.

Responsibilities

• Lead generation and referrals for at-need and pre-need arrangements.
• Prospect a minimum of 4 hours daily through face-to-face outreach.
• Obtain referrals from families and maintain relationships.
• Explain and present Planning Guide presentations to families.
• Build community networks and maintain activity logs.

Skills

Sales experience

CRM familiarity

Communication skills

Team collaboration

Education

High school education or equivalent

1-2 years of college or equivalent experience

Funerals license (where required)

Tools

CRM software

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Outside Sales Professional is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The Outside Sales Professional serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The Outside Sales Professional also develops relationships with the community.

JOB RESPONSIBILITIES

• Lead Generation Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
• Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
• Obtains referrals from families served by the location by following up through visits with families after the service
• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Remains flexible with schedule to achieve results; often works nights and weekends
• Build Relationships with Families Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through Responds to client inquiries in a timely, respectful, sensitive and professional manner Supports families in time of grief with acts of kindness Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Acts as one team, setting arrangement continuation visits within two to three days after the service Shares family concerns with rest of the SCI team

MINIMUM Requirements

• Education High school education or equivalent 1-2 years of college or equivalent experience
• License Current state/province issued driver’s license with an acceptable driving record In states/provinces where required, must hold a Funeral Directors License to perform this role
• Experience Sales experience or one to two years industry experience or equivalent education Previous experience with Customer Relationship Management (CRM) systems is a plus
• Knowledge, Skills and Abilities Basic computer and technology skills within a sales environment Ability to work well in a team, as well as independently Ability to work beyond “standard” hours as the need arises Good driving record Good work ethic High-level of integrity Creative, outgoing and energetic Comfortable presenting in front of others Desire to help others Bilingual, knowledge of another language is a plus

Work CONDITIONS

Work Environment

Work indoors and outdoors during all seasons and weather conditions Local and/or multiple location traveling required Comply with dress code policy Work

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day May climb stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises

Compensation

Salary: $16.50\hour ($50,000 - $100,000 annualized targeted first-year earnings)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

#SCI Postal Code: 91902 Category (Portal Searching): Sales Job Location: US-CA - Bonita

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.