Sales Professional - Inside Sales

Service Corporation International; Whittier (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan

Job summary

Service Corporation International is seeking a Family Service Counselor in Whittier, CA. You will engage families, present pre-need cemetery options, and service accounts with empathy and professionalism.

You’ll prospect, respond to inquiries, and build trust-based relationships to secure referrals while collaborating with funeral directors and location staff for high-quality service delivery.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education/experience.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Generate leads by prospecting a minimum of 1–2 hours daily.
• Explain and present cemetery services to families served and referred families.
• Build relationships with families and maintain ongoing contact for satisfaction and referrals.
• Collaborate with funeral directors and staff to ensure seamless service delivery.
• Prepare for appointments and follow through on all customer requests and concerns.

Skills

Customer service

Sales

Communication

Empathy

Prospecting

Education

High school diploma

1-2 years of college

Tools

CRM software

Microsoft Office

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Lead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity lBuild Relationships with Families• Responds to client inquiries in a timely, respectful, sensitive and professional manner• Connects with families through listening, honest communication and genuine concern• Develops an understanding of each family’s unique needs and offers solutions that provide value to them• Stays in touch with families to ensure satisfaction• Prepares for all appointments and performs all procedures with professionalism and attention to detail• Follows through on all customer problems and requests• Builds trust-based relationships to earn the right to ask for referrals• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamwork• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales• Shares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducation· High school diploma or equivalent· 1-2 years of college or an equivalent of education and experienceExperience• High school equivalency and 1-2 years of college or an equivalent of education and experience• 1-2 years of customer service or sales industry experience preferredLicenses· Current state/province issued driver’s license with an acceptable driving record· Insurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsCompensation:*$18.47/hr Plus Commission and BonusBenefits (dependent upon eligibility):Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program.As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.Postal Code: 90601Category (Portal Searching): SalesJob Location: US-CA - Whittier