Sales Professional - Inside Sales

Service Corporation International; Oak Lawn (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismembe

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

Service Corporation International in Oak Lawn, IL, seeks a Family Service Counselor to assist families by offering cemetery and pre-need options with professional, empathetic service. You will lead lead generation, obtain referrals, and build trusted relationships while coordinating with funeral directors and staff to ensure smooth, high-quality service.

The role requires strong customer service or sales experience, flexibility for evenings and weekends, and a valid driver's license with the

Qualifications

• High school diploma or equivalent.
• 1–2 years of college or equivalent experience.
• 1–2 years of customer service or sales experience preferred.
• Ability to pass internal presentation certification within 30 days of hire.
• Evening and weekend availability.
• Must have a valid driver’s license and be able to drive frequently.
• Ability to obtain and maintain an insurance license if required.
• Empathy and respectful communication.

Responsibilities

• Prospect for new clients and generate referrals.
• Present cemetery and pre-need options to families.
• Build and maintain relationships with families and community contacts.
• Coordinate with funeral home staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.
• Follow up on client questions and ensure satisfaction.

Skills

Customer service

Sales

Communication

Empathy

Driver's license

Education

High school diploma

Some college

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job ResponsibilitiesLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMinimum RequirementsEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperienceHigh school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicensesCurrent state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsTarget Compensation Range: $50,000 to $100,000 annually.The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.(Note: As part of the total compensation plan, this position pays no less than $17.05 per hour for all hours worked)BenefitsMedical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance* SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance ProgramPostal Code: 60453Category (Portal Searching): SalesJob Location: US-IL - Oak Lawn