Sales Professional - Inside Sales

Service Corporation International; Humacao (PR); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Sick Leave

ST Disability

LT Disability

Life Insurance

AD&D Insurance

Dependent Life

401(k) Match

Employee Assistance Program

Job summary

Service Corporation International is seeking a Family Service Counselor in Puerto Rico. You will generate leads, prospect and present cemetery and pre-need options to families. The role focuses on building trust, delivering empathetic service, and coordinating with funeral directors to ensure seamless, high-quality offerings.

You will support revenue targets through effective outreach, scheduling, and follow-up, while working flexible hours including evenings and weekends as required.

Qualifications

• Must pass the Company’s internal presentation certification within thirty days of hire.
• Ability to work evenings and/or weekends.
• Must have a valid driver’s license and driving record.
• Flexibility to work up to 12 hours in a day when needed.
• Strong customer service and sales communication skills.

Responsibilities

• Generate leads and hours for prospecting daily.
• Explain and present cemetery and pre-need options to families.
• Build relationships with families and refer referrals.
• Coordinate with funeral directors and staff for seamless service.
• Prepare for appointments with attention to detail and follow through.

Skills

Lead generation

Customer service

Sales

Empathy

Communication

Driving

Certification

Education

High school diploma or equivalent

1-2 years of college

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.JOB RESPONSIBILITIESLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperienceHigh school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicensesCurrent state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsCompensation:$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)Benefits:Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance ProgramAs part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.#SCIPostal Code: 00791Category (Portal Searching): SalesJob Location: US-PR - Humacao