Sales Professional - Inside Sales

Service Corporation International; Town of Florida (NY); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading funeral service organization seeks dedicated associates to foster relationships with families while ensuring exceptional service quality. The role emphasizes lead generation, teamwork, and customer satisfaction, requiring a high school diploma and 1-2 years of customer service experience. The targeted compensation ranges between $50,000 and $100,000 annually, offering potential for higher earnings based on performance. Flexibility in working hours, including evenings and weekends, is essential.

Qualifications

• 1-2 years of customer service or sales industry experience preferred.
• Must be able to pass the Company’s internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and/or weekends every month.

Responsibilities

• Lead prospecting efforts for at least 1-2 hours daily.
• Respond to client inquiries with professionalism and care.
• Collaborate with funeral directors to provide high-quality service.

Skills

Customer service skills

Empathy and respect

Knowledge of computers and software

Flexibility in working hours

Education

High school diploma or equivalent

1-2 years of college or equivalent experience

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)