Sales Professional - Inside Sales

sci; San Juan (PR); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401(k) Retirement with company match

Life Insurance

Disability insurance

Employee Assistance Program

Job summary

SCI in Santurce, PR is seeking a sales-oriented associate to drive lead generation, build trust with families, and coordinate with funeral directors. The role emphasizes empathetic client interactions and professional presentations, with evening/weekend availability and a driver’s license required.

Compensation ranges from $50,000 to $100,000 with potential for higher earnings based on exceptional performance; benefits include health, dental, vision, and retirement plans.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• 1-2 years in customer service or sales is advantageous.
• Ability to pass internal presentation certification within 30 days.

Responsibilities

• Lead generation with daily prospecting (1-2 hours) and seek referrals.
• Build trust-based relationships with families and respond to inquiries.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and perform procedures with professionalism and attention to detail.

Skills

Customer service skills

Empathy & respect

Communication

Presentation skills

Flexibility

Relationship building

Computer literacy

Active prospecting

Education

High school diploma or equivalent

1-2 years of college or equivalent experience

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Lead Generation
  Holds self-accountable for prospecting a minimum of 1-2 hours each day
  Obtains referrals from families served by the location
  Networks and builds community and civic relationships
  Explains and presents presentations to families served and referred families
  Maintains and tracks activity levels to ensure productivity
• Build Rel a tion s hi ps with Families
  Responds to client inquiries in a timely, respectful, sensitive and professional manner
  Connects with families through listening, honest communication and genuine concern
  Develops an understanding of each family's unique needs and offers solutions that provide value to them
  Stays in touch with families to ensure satisfaction
  Prepares for all appointments and performs all procedures with professionalism and attention to detail
  Follows through on all customer problems and requests
  Builds trust-based relationships to earn the right to ask for referrals
  Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning
• Teamwork
  Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
  Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  Shares family concerns with rest of the SCI team

Minimum Requirements

• Education
  High school diploma or equivalent
  1-2 years of college or an equivalent of education and experience
• Experience
  High school equivalency and 1-2 years of college or an equivalent of education and experience
  1-2 years of customer service or sales industry experience preferred
• Licenses
  Current state/province issued driver's license with an acceptable driving record
  Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilitie s
  Must be able to pass the Company's internal presentation certification within thirty days of hire
  Ability to work a number of evenings and or weekends every month
  Ability to drive frequently
  Ability to obtain and maintain an insurance license if required by state/province
  Flexible hours but, at times must have the ability to work up to 12 hours in a day
  Ability to treat others with empathy and respect
  Knowledge of computers and some software
  Customer service skills

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI

Postal Code: 00909

Category (Portal Searching): Sales

Job Location: US-PR - Santurce