Sales Professional - Inside Sales

sci; Chesterland (OH); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is recruiting for a role based in US-OH near Chesterland. You will lead generation, build relationships with families, and work closely with funeral home staff to deliver high-quality service.

The job emphasizes client empathy, timely communication, and post-visit follow-up. Ideal candidates have 1–2 years in customer service or sales, a high school diploma, and the ability to obtain any required licenses and certifications.

Qualifications

• Must be able to pass the Company's internal presentation certification within thirty days of hire.
• Ability to work evenings and/or weekends every month.
• Must have a valid driver's license with acceptable driving record.
• Insurance license if required by state law.

Responsibilities

• Lead Generation: prospect daily and obtain referrals from families served.
• Network and build relationships with families and community contacts.
• Explain and present presentations to families and referred families.
• Track activity levels to ensure productivity and performance.
• Build relationships with families through empathetic, respectful communication.
• Respond to client inquiries timely and professionally.
• Stay in touch with families to ensure satisfaction and post-appointment follow-up.
• Prepare for appointments and handle all procedures with attention to detail.
• Earn referrals by building trust and educating on benefits of pre-planning.
• Collaborate with funeral directors and location staff to provide seamless service.

Skills

Customer service

Communication

Empathy

Networking

Education

High school diploma or equivalent

1-2 years of college or education/experience

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation : $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

#SCI

Postal Code: 44026

Category (Portal Searching): Sales

Job Location: US-OH - Chesterland