Sales Professional - Inside Sales

S.E. Combined Services of Florida; Roanoke (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Family Service Counselor in Roanoke, VA, to assist client families with at-need cemetery arrangements and pre-need sales.

You will serve as the primary contact for families, providing personalized service and driving revenue for the cemetery. Responsibilities include lead generation, building trust-based relationships, and collaborating with funeral directors and staff to ensure high-quality service and long-term family protection through education

Qualifications

• Education: 1-2 years of college or equivalent education.
• Experience: 1-2 years in customer service or sales preferred.
• Licenses: Valid driver's license; Insurance license if required by state law.

Responsibilities

• Lead generation through referrals and prospecting 1-2 hours daily.
• Build relationships with families, understand needs, provide value.
• Collaborate with funeral directors and staff to ensure seamless service and referrals.

Skills

Customer service

Sales

Communication

Empathy

Education

1-2 years of college or equivalent

Tools

Basic computer skills

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation:
  Holds self-accountable for prospecting a minimum of 1-2 hours each day
  Obtains referrals from families served by the location
  Networks and builds community and civic relationships
  Explains and presents presentations to families served and referred families
  Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families:
  Responds to client inquiries in a timely, respectful, sensitive and professional manner
  Connects with families through listening, honest communication and genuine concern
  Develops an understanding of each family's unique needs and offers solutions that provide value to them
  Stays in touch with families to ensure satisfaction
  Prepares for all appointments and performs all procedures with professionalism and attention to detail
  Follows through on all customer problems and requests
  Builds trust-based relationships to earn the right to ask for referrals
  Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
• Teamwork:
  Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI team

Minimum Requirements

• Education: 1-2 years of college or an equivalent of education and experience
• Experience: 1-2 years of customer service or sales industry experience preferred
• Licenses: Valid driver's license with an acceptable driving record; Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities: Must be able to pass the Company's internal presentation certification within thirty days of hire; Ability to work a number of evenings and or weekends every month; Ability to drive frequently; Ability to obtain and maintain an insurance license if required by state/province; Flexible hours but, at times must have the ability to work up to 12 hours in a day; Ability to treat others with empathy and respect; Knowledge of computers and some software; Customer service skills

Postal Code: 24012

Category (Portal Searching): Sales

Job Location: US-VA - Roanoke