Sales Professional - Inside Sales

Service Corporation International; Sterling (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Service Corporation International in Sterling, VA is seeking a Family Service Counselor accountable for serving client families and making cemetery arrangements. This role requires personalized service to families and acts as the primary contact while generating revenue for the cemetery.

Applicants should have a high school diploma or equivalent, with 1-2 years of relevant customer service or sales experience. The role demands strong interpersonal skills, teamwork, and the ability to work flexible hours including evenings and weekends.

Qualifications

• 1-2 years of customer service or sales industry experience preferred.
• Must be able to pass the Company’s internal presentation certification within thirty days of hire.

Responsibilities

• Prospect for a minimum of 1-2 hours each day.
• Build trust-based relationships to ask for referrals.
• Collaborate with funeral directors and staff to provide high-quality service.

Skills

Customer service skills

Knowledge of computers and some software

Ability to treat others with empathy and respect

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Accountable for serving client families by making at‑need cemetery arrangements and selling pre‑need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self‑accountable for prospecting a minimum of 1‑2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relations with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust‑based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to family members and relatives by educating them on the benefits of pre‑planning

Teamwork

• Represents a continuous link from services provided at‑need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff to provide seamless, high‑quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1‑2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1‑2 years of college or an equivalent of education and experience
• 1‑2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and/or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Job Location: US‑VA - Sterling

Postal Code: 20166