Sales Professional - Inside Sales

sci; Elkridge (MD); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

SCI in Elkridge, MD is seeking a proactive professional to drive lead generation and build trusted relationships with families. You will present information to families, network in the community, and keep meticulous activity records to stay productive.

Responsibilities include responsive communication, tailoring solutions to family needs, and ensuring satisfaction through continued engagement, while coordinating with funeral directors and staff to deliver high-quality service.

Formación

• Customer service and sales experience with families or clients.
• Ability to listen, communicate clearly and show empathy.
• Willingness to work evenings and weekends as needed.
• Must be able to pass internal presentation certification within 30 days.
• Valid driver's license and ability to travel as required.

Responsabilidades

• Lead generation: prospect daily and gather referrals from families.
• Explain and present to families, build community relationships.
• Respond to client inquiries promptly and professionally.
• Maintain activity logs to track productivity and outcomes.
• Support relationships with families through ongoing follow-up and care.
• Prepare for appointments with attention to detail and professionalism.
• Collaborate with funeral directors and location staff to ensure seamless service.

Conocimientos

Customer service

Communication

Empathy

Attention to detail

Sales

Problem solving

Educación

High school diploma or equivalent

1–2 years of college

Insurance license if required by state

Herramientas

Computers & software

Descripción del empleo

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: 21075

Category (Portal Searching): Sales

Job Location: US-MD - Elkridge