Sales Professional - Inside Sales

sci; Columbus (GA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI in Columbus, GA is seeking a Family Service Counselor to lead generation, prospecting, and relationship-building with families. The role emphasizes empathetic, respectful communication, timely responses, and thorough appointment preparation to support cemetery pre-need services.

Applicants should have a high school diploma or equivalent and 1–2 years of college or sales experience. Flexibility to work evenings/weekends and a valid driver’s license are required; insurance licensure may be

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent experience preferred.
• 1–2 years of customer service or sales experience preferred.
• Valid driver's license with acceptable driving record required.
• Insurance license if required by state may be required.

Responsibilities

• Lead generation with 1–2 hours daily prospecting.
• Build relationships with families and referrals.
• Provide timely, respectful, and professional responses to inquiries.
• Prepare for appointments and present accurate information.
• Coordinate with funeral directors and managers to ensure seamless service.
• Document interactions and follow up to ensure satisfaction.
• Earn referrals through trust and education about pre-planning.

Skills

Empathy

Customer service

Respectful communication

Evenings/weekends flexibility

Driving

Education

High school diploma or equivalent

1–2 years of college

Tools

Computers

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation
  Holds self-accountable for prospecting a minimum of 1-2 hours each day
  Obtains referrals from families served by the location
  Networks and builds community and civic relationships
  Explains and presents presentations to families served and referred families
  Maintains and tracks activity levels to ensure productivity
• Build Rel a tion s hi ps with Families
  Responds to client inquiries in a timely, respectful, sensitive and professional manner
  Connects with families through listening, honest communication and genuine concern
  Develops an understanding of each family's unique needs and offers solutions that provide value to them
  Stays in touch with families to ensure satisfaction
  Prepares for all appointments and performs all procedures with professionalism and attention to detail
  Follows through on all customer problems and requests
  Builds trust-based relationships to earn the right to ask for referrals
  Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning
• Teamwork
  Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
  Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation : $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

#SCI

Postal Code: 31907

Category (Portal Searching): Sales

Job Location: US-GA - Columbus