Sales Professional

The Hot Tub Store; Sacramento (CA); Hybrid; USD 42,000 - 72,000; Full time

Job summary

The Hot Tub Store, located in Sacramento, is the authorized dealer for Hot Spring spas in the area. Family owned since 1973, we pride ourselves on high-end products and unparalleled customer service.

We’re seeking a sales professional who blends technology with relational selling, handles showroom and remote inquiries, and is devoted to helping customers improve wellbeing through hydrotherapy and relaxation.

Qualifications

• Sales experience and demonstrated success.
• Ability to manage multiple accounts with organization and follow-through.
• Self-motivated, dependable and team-oriented.
• Strong communication and writing skills for emails and docs.
• Professional, friendly over phone and in person.
• Willingness to work most weekends.

Responsibilities

• Sell hot tubs, swim spas, accessories, and services in showroom and via phone/email/text.
• Follow up with customers to guide, educate, answer questions, and offer incentives.
• Handle incoming calls and emails, provide solutions and create revenue opportunities.
• Aim to achieve company sales and revenue goals.
• Proactively use tools and training to maximize personal success.
• Maintain a professional Sonoma-casual appearance and teamwork.

Skills

Sales experience

Customer service

Follow-through

Communication skills

Time management

Team player

Tools

Google Suite

Databases

Calendar apps

Spreadsheets

Job description

If you’re a sales professional who is comfortable with technology, relational selling, and excellent follow up—you could be the right fit for The Hot Tub Store team.

Located in Sacramento, we are the authorized dealer for high quality Hot Spring brand spas in the surrounding areas. In business since 1973, we’re locally and family owned and operated. We are known for our high end hot tubs, as well as unparalleled customer service—something that we are continually improving.

We’re passionate about our spas, our customers, and our team. We give back to our community by donating to civic organizations and causes, including local fire victim funds. We operate as a tight-knit team supporting one another and cheering each other on to greater success.

A sales career at The Hot Tub Store is a gratifying balance of lifestyle freedom (no late nights) and excellent income opportunity, combined with the knowing that you are enhancing people’s well-being. What could be better!?

Your Work:

• Sell hot tubs, swim spas, accessories, services and products in the showroom, via phone, email, text and occasional offsite events and in-home consultations.
• Follow up with prospective customers and existing customers to guide them, educate them, answer their questions, solve problems, and offer incentives.
• Field incoming customer phone calls and emails, assist with questions, provide solutions and create revenue opportunities.
• Make the most of every opportunity to achieve company sales and revenue goals.
• Utilize all tools, technology and training available to you to pro-actively maximize and track your personal success.
• Pro-actively ask questions of your team members and supervisors, during training and beyond, to build your understanding of the product and our company policies.
• Participate with enthusiasm in all team meetings and trainings made available to you.
• Follow company procedures and complete all necessary documents and steps for lead cultivation, sales, payroll, etc.
• Be dedicated to increasing your personal success AND the overall team’s success.
• Communicate in a professional, cheerful, respectful manner to everyone you encounter.
• Learn water care chemistry and use it to provide excellent customer care
• Help maintain a quality selling environment by sharing cleaning duties with your team members

Are you dedicated to people, wellness, relaxation, and challenging yourself to perform—from the heart? You will be richly rewarded here. We offer a generous pay-for-performance compensation structure and the satisfaction of working at a place that cares.

Qualifications:

• Sales experience and demonstrated success
• Ability to stay on top of multiple accounts, using multiple software programs and staying organized (no ball-dropping)
• Self-starting and self-motivating nature, dependability and excellent follow-through skills
• Strong people skills—pleasant, likable presence and a genuine love of humanity
• Emotional maturity and absolute professionalism in handling conflict and discontent, should it arise
• Solid writing skills for composing customer emails and intra-company documents and communication
• Professional, clear and pleasant over-the-phone and in-person communication skills
• Ability and desire to maintain a professional well-kept “Sonoma-casual” appearance plus good personal hygiene
• Computer skills: able to easily navigate (with some training) Google Suite apps, databases, calendar apps, scanning documents, filling in spreadsheets, etc.
• Ability to ask for help pro-actively and cheerfully receive guidance and training
• Pride of workmanship—staying on top of things, checking your own work for quality, paying attention to details
• Willingness to chip in and complete miscellaneous tasks, as your team members do, such as tidying up or re-stocking shelves with product
• Responsible nature—ability to show up on time (or early) to set up and open up the store
• Desire to be part of a supportive team while also striving for personal excellence and sales success
• Ability and willingness to work most weekends (our team members enjoy less-crowded roads for adventures and errands on their weekdays off!)
• Enthusiasm for helping people, listening to people, solving problems, and making their lives better through wellness, hydrotherapy, de-stressing, relaxation and fitness
• Genuine interest in and aptitude for learning about water care chemistry
• Self-motivated to sell! Excitement to meet and exceed sales targets
• A selling style that is confident, assertive, responsive, helpful, professional and customer-focused but not pushy
• Supportive of your co-workers—competitive with yourself but not against others (we are all pulling for each other and for our collective success)
• A sincere commitment to providing the very best customer service possible
• Long-term commitment—you are looking for a great job you won’t want to leave
• A desire to have fun and enjoy your work!