Sales Production Associate - Rochester - PT

Goodwill Industries Group; Rochester (IN); On-site; USD 12,000 - 18,000; Part time

Job summary

Goodwill Industries Group in Rochester, IN seeks a Part Time Retail Associate to receive, sort, price, tag, and stock donated items while delivering friendly customer service. You will operate the POS, handle cash, and help maintain a well-organized stockroom and sales floor in a fast-paced retail setting.

Reporting to the Store Manager, this role supports store operations and embodies the Goodwill Mission to empower people, with a focus on accuracy, safety, and teamwork.

Qualifications

• Excellent customer service skills to engage donors and customers.
• Friendly, approachable, patient, and professional.
• Strong attention to detail when sorting, inspecting, and pricing donated items.
• Ability to quickly learn and apply donation policies.
• Basic understanding of safety protocols, lifting techniques, and workplace safety.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.

Responsibilities

• Greet customers warmly and provide excellent service.
• Track inventory levels, restock merchandise, and report discrepancies.
• Process purchases accurately using the POS system and balance cash drawer.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team to support store operations and maintain a positive environment.
• Other duties as assigned by supervisor.

Skills

Customer service

Patience

Attention to detail

Learning ability

Safety awareness

Teamwork

Job description

Job Details

Job Location: Store - Rochester - Rochester, IN 46975
Position Type: Part Time
Education Level: None
Salary Range: $11.00 Hourly
Travel Percentage: None
Job Shift: Day
Job Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive‑thru to the sales floor. Contribute to the overall smooth operation of a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer‑First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back‑end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Qualifications – Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.