Sales Production Associate - Goshen - FT

Goodwill Industries Group; Goshen (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group store in Goshen, IN is seeking a Store Associate to efficiently receive, sort, price, tag, and stock donations, ensuring a smooth flow from the drive‑thru to the sales floor. The role emphasizes accuracy and a strong customer-service mindset.

Responsibilities include greeting customers, managing inventory, processing purchases with the POS system, and supporting team operations in a fast‑paced environment while upholding safety protocols.

Qualifications

• Excellent customer service skills with positive donor engagement.
• Friendly, patient and professional interactions at all times.
• Strong attention to detail for sorting, pricing and categorizing donations.
• Ability to learn donation policies and identify acceptable items.
• Understanding of safety protocols and lifting techniques.
• Ability to work efficiently in a fast-paced setting with accuracy.
• Team-oriented with good communication and collaboration.
• Authorized to work in the United States and flexible availability.
• Basic experience with material handling equipment is a plus.

Responsibilities

• Greet customers, deliver excellent service, and respond to inquiries.
• Track inventory, count, restock, and report discrepancies.
• Process purchases via POS, handle cash/debit/credit, balance cash drawer.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team and supervisors to support store operations.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Friendliness

Attention to detail

Donation policies

Safety awareness

Fast-paced work

Teamwork & communication

Work authorization

Flexible availability

Material handling

Tools

POS system

Cash handling

Job description

Job Details

Location: Store - Goshen, Goshen, IN 46526 | Position Type: Full Time | Education Level: None | Salary: $11.00 Hourly | Travel %: None | Shift: Day | Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive‑thru to the sales floor. Contribute to the overall smooth operation of a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back‑end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor the cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Qualifications – Required Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
• Authorized to work in the United States.
• Flexible availability.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.

Physical/Other Requirements

• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to move filled boxes, barrels and Z racks weighing no more than 50 pounds.