Sales Production Associate - Portage - PT

Goodwill Industries Group; Portage (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill Industries Group in Indiana is seeking a Donation Center Associate to efficiently receive, sort, price, tag, and stock donated items, ensuring a smooth flow from the drive-through to the sales floor.

You will greet donors, maintain inventory, process transactions at the POS, support safety protocols, and collaborate with teammates to keep operations fast-paced and accurate.

Qualifications

• Excellent customer service skills to engage positively with donors and create a welcoming experience.
• Strong attention to detail when sorting, inspecting, and pricing donated items for proper categorization.

Responsibilities

• Greet customers warmly and provide excellent service.
• Track and inventory levels, restock, and report discrepancies to management.
• Process customer purchases using the POS system and handle cash accurately.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team members and supervisors to support store operations.

Skills

Customer service

Attention to detail

Teamwork

Safety awareness

Donor relations

Cash handling

Job description

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive‑thru to the sales floor. Contribute to the overall smooth operation of a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back‑end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Qualifications – Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications – Work Requirements

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.