Sales - Product Support Inside Sales Rep

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a results-driven sales professional to promote service programs, preventive maintenance contracts, parts, and repair plans in the assigned territory. You will drive revenue growth by expanding the customer base and delivering tailored solutions for machines and engines.

The role emphasizes CRM accuracy, lead generation, and creating quotes, with strong emphasis on customer service and cross-selling across parts and service lines.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in Sales.

Responsibilities

• Increase revenue and profit for parts and services for a specified type of customer.
• Maintain and update activities in CRM software accurately and efficiently.
• Generate new leads and accounts through calls, mailings, and campaigns.
• Maintain accurate customer data, machine population information, and qualified accounts.
• Develop and maintain relationships with established and new customers to determine needs and provide solutions.
• Promote all aspects of the dealership including parts, service, labor, and machine sales leads.
• Create custom incremental parts and service quotes for customers.
• Assist with monitoring work-in-progress to ensure high quality customer service.
• Compile market research and formulate a Go-to-Market Strategy.

Skills

Communication

Organization

Multitasking

Relationship building

Data entry

Professional demeanor

Problem-solving

Mechanical aptitude

Caterpillar knowledge

Education

Associate degree in business

Bachelor’s degree in business

Tools

CRM software

CAT/MFC systems

Microsoft Office

Job description

Position Summary

Description

Position Summary

This position will achieve parts and service profit goals by promoting and selling service programs, preventive maintenance contracts, parts, and additional repair programs within an assigned territory or region.

Position Duties/Responsibilities

Primary Responsibilities:

• Increase revenue and profit for parts and services for a specified type of customer
• Maintain and update activities in customer relationship management (CRM) software accurately and efficiently
• Generate new leads and accounts through a variety of sales-related activities (customer calls, mailing, promotional campaigns)
• Maintain accurate customer data, machine population information, and qualified accounts within appropriate software to ensure promotions are targeted to specific customers
• Develop and maintain relationships with established and new customers to determine individual customer needs and provide solutions to meet them
• Promote all aspects of the dealership including parts, service, labor, customer value agreements and machine and engine sales leads
• Create custom incremental parts and service quotes for customers

Occasional Responsibilities

• Assist with monitoring work-in-progress to ensure high quality customer service and exceed customer expectations
• Compile market research and formulate a “Go-to-Market Strategy”

Supervisory Responsibilities

• No formal responsibility for supervising others

Position Requirements

Required

• High School Diploma or GED
• 2 years or more of experience in Sales

Preferred

• Associate degree or bachelor’s degree in business related field
• 4 years or more of experience in sales

Knowledge, Skills, And Abilities

• Excellent communication skills, including verbal and written communication
• Strong organizational skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MFC systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced environment
• Strong mechanical aptitude and knowledge of Caterpillar products
• Strong creative thinking skills; good decision-making skills and basic goal setting skills
• Excellent problem-solving skills and a strong ability to apply policies, procedures, guidelines and laws

Other Requirements of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies
• Frequently communicates with management, coworkers, and customers/vendors
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.