Sales Process Specialist

UL, LLC; Northbrook (IL); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Career development

Job summary

UL Solutions in Northbrook, IL is seeking a customer-focused professional for a post-sales / inside sales role. The position requires collaboration with sales, renewal strategy, and post-sale delivery to ensure TIC certification timelines are met.

The role is hybrid with three days in-office in the Chicagoland area. The candidate will build trust with customer contacts, manage inquiries, and coordinate with internal teams to resolve issues quickly.

Qualifications

• High school diploma.
• Minimum 2 years of customer service or inside sales experience.
• Strong communication and administrative skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software.

Responsibilities

• Respond to customer inquiries and support post-sale activities, including quotes, case development, and order processing.
• Collaborate with account owners on renewal strategy and expansion opportunities.
• Coordinate post-sale activities to ensure TIC certification requirements and adoption timelines.
• Serve as single point of contact for post-sales services and relationship support.
• Troubleshoot issues with internal teams until resolved and inform customers.

Skills

Customer service

Inside sales

Communication

Organization

Administrative skills

Education

High school diploma

Tools

MS Office

CRM software

Job description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

• This is a Hybrid role requiring 3 days/week in a UL office.

• Preference will be given to candidates in Chicagoland area

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.

• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.

• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.

• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.

• Connects customer personnel to relevant UL personnel when applicable.

• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.

• Supports implementation and fulfilment teams to deliver solution to customer post-sale.

• Collaborates with internal resources until an issue is resolved and communicated to customer.

• Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.

• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

• High school diploma.

• 2+ years of Customer Service and/or Inside Sales experience

• Business acumen and a sufficient understanding of business sales processes.

• Highly organized and self-directed

• Strong communication and administrative skills.

• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a safer, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visitUL.com

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 2/17/2027.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.