Sales Performance Manager - Jewelry Retail & Leadership

BURDLIFE; Nashville (TN); Sur place; USD 34 000 - 55 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Paid time off

401(k)

Career advancement

Bonus opportunities

Résumé du poste

BURDLIFE is seeking a Sales Performance Manager to drive revenue, elevate store performance, and lead the retail team across locations. You will coach associates on selling techniques, product knowledge, and clienteling while analyzing reports to identify opportunities for improvement.

The role requires 3+ years in retail leadership with a proven track record in increasing sales, managing KPIs, and developing talent in fast-paced jewelry or luxury retail environments.

Qualifications

• 3+ years of retail leadership, sales management, or high-volume retail experience.
• Proven track record of increasing retail sales and improving store performance.
• Strong experience coaching and developing sales teams.
• Strong understanding of retail KPIs, sales reporting, goal setting, and performance management.
• Comfortable holding teams accountable to measurable expectations.
• Excellent leadership, communication, coaching, and relationship-building skills.
• Highly organized and comfortable managing multiple locations and priorities.
• Strong problem-solving and analytical skills.
• Self-motivated, proactive, and able to operate effectively in a fast-growing environment.
• Comfortable working directly on the sales floor and coaching in real time.
• Experience in jewelry, luxury retail, fashion, beauty, hospitality, or specialty retail strongly preferred.

Responsabilités

• Drive revenue growth and improve sales performance.
• Coach sales associates on selling techniques, customer engagement, product knowledge, upselling, cross-selling, and clienteling.
• Increase key retail metrics including conversion rate, average transaction value, units per transaction, repeat customers, and service-to-product sales.
• Review daily, weekly, and monthly sales reports to identify trends, opportunities, and performance gaps.
• Create measurable action plans for stores and employees that are not meeting sales expectations.
• Lead individual and group sales training sessions.
• Hold team accountable for executing sales strategies and achieving established goals.
• Identify top performers and help develop future Store Managers and retail leaders.
• Support hiring, interviewing, onboarding, training, and performance management.
• Partner with leadership on promotions, product launches, events, marketing initiatives, and new store openings.
• Monitor customer feedback and identify opportunities to improve service, retention, and loyalty.
• Lead by example and demonstrate exceptional selling behaviors while working alongside teams in-store.
• Provide leadership with regular performance updates, opportunities, challenges, and recommended solutions.

Connaissances

Retail leadership

Sales management

Coaching

KPIs

Performance management

Description du poste

BURDLIFE is seeking a Sales Performance Manager to drive revenue, elevate store performance, and lead the retail team across locations. You will coach associates on selling techniques, product knowledge, and clienteling while analyzing reports to identify opportunities for improvement.

The role requires 3+ years in retail leadership with a proven track record in increasing sales, managing KPIs, and developing talent in fast-paced jewelry or luxury retail environments.