Sales - Parts/Distribution

Advantec Global Systems; Gold Beach (OR); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Advantec Global Systems is seeking a parts sales specialist to handle marine parts inquiries and provide high levels of customer service. You will support account managers, prepare quotes, and coordinate with engineering, production, and sales to answer technical questions and confirm availability.

You will work with the supply chain to verify ship dates, enter orders accurately, and communicate any changes that affect price or delivery. Strong math and communication skills are essential.

Qualifications

• High school diploma or GED.
• 1-2 years’ experience in a customer service or sales role.
• Excellent computer skills and knowledge of MS Office; able to learn new software.
• Able to work independently but be a strong member of a team.
• Excellent math and communication skills.

Responsabilités

• Handle all marine parts sales inquiries by phone, email, fax, and the web store.
• Research and prepare parts quotes; present quotes via phone, email, or per customer requirements.
• Provide basic technical support as needed.
• Coordinate with engineering, production, and sales to respond to technical requests.
• Verify parts availability with supply chain and communicate shipping dates to customers.
• Enter parts orders accurately; ensure parts ship as promised with the supply chain.
• Finalize sales with payment and shipping instructions; inform inside team of any price/delivery changes.
• Compile weekly and monthly parts sales reports.

Connaissances

Customer service

Communication

Teamwork

Math skills

Formation

High school diploma or GED

Outils

MS Office

Description du poste

Responsible for all parts sales and assistance to customers when inquiring about after-sale parts. To provide a high
level of customer service; to assist the account managers in all aspects of parts sales.

Essential Functions

• Handle all marine parts sales inquiries received by phone, email, fax, and the web store
• Research as needed and accurately prepare parts quotes; presents quotes via phone, email, or per customer requirements
• Provide basic technical support as needed
• Will coordinate with other resources, including engineering, production, and sales, to properly respond to technical requests
• Works with supply change to verify parts availability and communicate accurate shipping dates to customers
• Correctly enters parts orders into order system; works with supply chain to ensure parts ship as promised
• Finalize sales by gathering necessary information, including payment and shipping instructions; communicates with
• inside team members to assure orders are delivered on time; communicates with customer if any changes are
• made that will affect final price or delivery
• Compile weekly and monthly parts sales reports

Minimum Experience and Qualifications

• High school diploma or GED
• 1 -2 years’ experience in a customer service or sales role
• Excellent computer skills and knowledge of MS Office; able to learn new software
• Able to work independently but be a strong member of a team
• Excellent math and communication skills

Preferred Skills

• Able to read drawings and blue prints
• Previous parts and service experience
• Technical knowledge or background in manufacturing and/or the marine industry
• Highly detailed orientated

Other

• Can successfully multi task in a fast paced environment
• The employer reserves the right to change or assign other duties to this position.
• Professional language, minimal to no shop gossip
• Appropriate office attire, jeans, button up shirt, no sweatshirts, logo t-shirts etc.