Parts & Accessories Specialist

OneWater Marine; Grasonville (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

OneWater Marine is seeking a Parts and Accessories Specialist to assist customers in selecting the correct marine parts and accessories. You will provide detailed product information, help with compatibility and pricing, and drive purchases through excellent service.

The role emphasizes accurate paperwork, inventory upkeep, and contributing to store events and accessory sales. A high school diploma is required, with marine certifications seen as a plus and a strong emphasis on teamwork and

Qualifications

• High school diploma or equivalent; marine service certifications are a plus.
• Strong written and verbal communication skills.
• Excellent customer service with ability to resolve inquiries.
• Ability to meet or exceed revenue and profit goals.
• Basic computer literacy.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers in identifying correct marine parts and accessories, explaining features, compatibility and pricing.
• Close transactions with accurate paperwork and suggest accessories.
• Maintain inventory and assist with reordering to meet customer needs.
• Keep displays neat and merchandised to boost sales.
• Process orders, track status and ensure timely delivery or pickup.
• Resolve customer complaints professionally and promptly.
• Analyze operations to improve efficiency and profitability of the parts department.
• Stay informed about marine products and industry trends.
• Support store events and on-site/off-site accessory sales.

Skills

Marine parts knowledge

Communication skills

Customer service

Sales goals

Computer basics

Teamwork

Education

High school diploma or equivalent

Tools

None

Job description

Position Summary

Parts and accessories specialists are responsible for ensuring customers have access to the correct parts and accessories for their boating needs. The ideal candidate is passionate about delighting customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

Essential Duties And Responsibilities

Duties (Most Important to Least Important)

• Assist customers in identifying the correct parts and accessories for their boats, ensuring they are informed about product features, compatibility and pricing. Provide an exceptional experience for all customers.
• Finalize transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer.
• Maintain inventory of parts and accessories to ensure accuracy, control shrinkage, and obsolescence. Manage product reordering to ensure customer needs are met.
• Maintain neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance to help increase sales.
• Process customer orders accurately, track order status, and ensure timely delivery or pickup of products. Maintain accurate records of orders and sales.
• Resolve customer complaints and concerns in a professional and timely manner.
• Analyzes operations and finds ways to increase efficiency, sales and profitability of the parts department.
• Stay informed about products, industry trends, and innovations in marine parts and accessories.
• Support store in the execution of successful boat shows, store and off-site sales/customer events, including accessory sales as appropriate.
• Any other duties as assigned.

Skills

• Knowledge of marine parts, accessories, and equipment.
• Excellent written and verbal communication skills.
• Excellent customer service skills with ability to resolve customer inquiries.
• Ability to achieve or exceed revenue and profit goals.
• Basic computer knowledge/ skills.
• Ability to work independently and as a team member.

Qualifications / Requirements

• High school diploma or equivalent; additional certifications or training in marine services is a plus.
• Previous experience in parts sales, marine service, or a related field is preferred.

PHYSICAL DEMANDS

Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.

C=Constantly

F=Frequently

O=Occasionally

R=Rarely

(5-8 hrs. /shift)

(2-5 hrs. /sift)

(Up to 2 hrs. /shift)

(Not regular part of job)

Physical Activities

Remaining in a stationary position, often standing or sitting for prolonged periods

CRepeating motions that may include the wrists, hands and/or fingers

CMoving about to accomplish tasks or moving from one worksite to another

OOperating motor vehicle

R

Communicating with others to exchange information

CAssessing the accuracy, neatness and thoroughness of the work assigned

C

Hearing

CTalking

C

Seeing

C

Eye/Hand/Foot Coordination

WORK ENVIRONMENT

Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How would you best describe the environmental demands for this position? (Check only one)

Environmental Conditions

No adverse environmental conditions expected

Poor ventilation

Hazardous conditions

Small and/or enclosed spaces

Noisy environments

Exposure to intense weather conditions

How would you best describe the physical demands for this position? (Check only one)

Physical Demands

Sedentary work that primarily involves sitting/standing

Light work that includes moving objects up to 20 pounds

Medium work that includes moving objects up to 50 pounds

Heavy work that includes moving objects up to 100 pounds or more

This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.