Sales - Outdoor Equipment Inside Sales Rep

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

MacAllister Machinery Co., Inc. in Indianapolis, Indiana is seeking an energetic Equipment Sales and Customer Support Associate.

The role focuses on Kubota, Exmark and Landpride product lines, representing the company with existing and new customers within the assigned territory. You will handle walk-in inquiries, qualify customer needs, close sales when possible or transfer leads to the appropriate sales person, maintain CRM records, and support other sales staff with quotes and back-up as

Qualifications

• High School Diploma or GED Equivalent plus 2 years work experience.
• Proficient in the use of Microsoft or other comparable systems and the ability to develop skills in CRM, GPQ, and other proprietary software.
• Strong verbal, non-verbal, and listening communication skills with the ability to communicate effectively at all levels of the customer and MacAllister organizations.
• A team player possessing the ability to professionally work with customers, vendors, peers and co-workers and to develop long-term relationships.

Responsibilities

• Actively represent the company to a customer base within an assigned geographic area for Kubota, Exmark and Landpride equipment.
• Handle all walk-in inquiries related to outdoor equipment and qualify customer needs, closing sales where possible or transferring leads.
• Meet assigned sales volume quotas within the timeline.
• Maintain CRM with retail customers and update accounts through disciplined calls.
• Support all product activity, provide quotes and backup for sales team members as needed.

Skills

Verbal communication

Listening skills

Customer service

Relationship building

Sales orientation

Education

High School Diploma or GED Equivalent

Tools

CRM

GPQ

Proprietary software

Job description

Description

This position will provide a strong presence focusing on Kubota, Exmark and Landpride sales). In addition to supporting the branch with equipment sales and rental, this role would act as a customer support representative.

Position Duties/Responsibilities

• Actively represent the company through a customer base within an assigned geographic area including existing and new clients. The range of equipment includes all Kubota, Exmark and Landpride.
• Will be responsible for handling all walk-in inquiries related to outdoor equipment. The responsibilities include identifying and qualifying customer needs, closing sales where possible, or transfer leads to other sales reps or managers.
• Meet assigned sales volume dollar quotas within assigned time line.
• Accountable for CRM with retail customers and to update and qualify accounts employing a disciplined phone call campaign.
• Maintain an accurate account database and machine population.
• Support all Kubota, Exmark and Landpride equipment activity for any other sales person needs in the assigned territory with quotes and necessary back-up as needed for the sales activity of those products.
• Interface with other MacAllister sales and service personnel in a team based approach, assisting others as needed to achieve sales goals and “make it happen”. Responds to sales support staff requests and requirements in a timely manner; understanding the importance of each individual contribution to the team’s overall success.
• Ensure that not less than 30 calls are completed and recorded per day
• Build relationships as a single point of contact.
• Present equipment and finance options and solutions.
• Conduct at store machine presentation/demonstration.
• Respond to needs of walk-in customers.
• In-line with Company procedures, submit competitive pricing via Machine Sales Activity reporting in Sales Link (or current sales tool) to cover all opportunities.
• Timely completion of all necessary company documentation and any other general reports as a result of signing an order with a customer as required by the Company.
• Proactively communicate company offers relative to assigned data base via telephone, email, social media, etc.

Supervisory Responsibilities

• No formal responsibility for supervising others.

Position Requirements

Required

• High School Diploma or GED Equivalent plus 2 years work experience

Preferred

• Proficient in the use of Microsoft or other comparable systems required and the ability to develop skills in CRM, GPQ, and other proprietary software

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dedicated self starter with the ability to work independently with a strong sense of urgency without the need for daily direct supervision.
• Strong verbal, non-verbal, and listening communication skills with the ability to communicate effectively at all levels of the customer and MacAllister organizations.
• A team player possessing the ability to professionally work with customers, vendors, peers and co-workers as well as the ability to develop strong, long term relationships.
• Strong customer service skills and a thorough understanding of Price, Quality and Turnaround principles.

Other Requirements of Position

• Works under close supervision. Employee may act independently for reoccurring assignments, but supervision is readily available for unfamiliar situations or problems.
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
• If an error is made while in this position, it will require minimal, effort to identify the error and can create a minimal, impact on the company financially.

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.