Sales Order Specialist

Union Pacific; Honolulu (HI); On-site; USD 28,047 - 37,952; Full time

Benefits offered by this job

Medical Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

thyssenkrupp Materials Services in the United States is seeking a customer service professional to provide support to suppliers and internal end-users, focusing on timely order status and issue resolution. You will collaborate with contract administration, purchasing, finance, and plant teams to ensure accurate, on-time responses and to drive customer satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to meet internal sales goals while maintaining

Qualifications

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• Solid computer skills beyond the basic level.
• Strong attention to detail.
• Excellent communication and customer service skills; ability to resolve problems; willingness to go the extra mile.
• Self-starting, dependable, accepts ownership, drives own goals/performance.
• Flexible in scheduling and available for overtime as needed.

Responsibilities

• Provide customer service regarding material and order status by phone and/or email.
• Coordinate issue resolution between customer and internal staff (contract administration, purchasing, finance, plant, etc.).
• Meet internal sales goals related to orders and customer service.
• Create, update, or maintain reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.

Skills

Customer service

Communication skills

Problem solving

Detail-oriented

Overtime flexibility

Self-starter

Dependable

Education

High school diploma or equivalent

College degree

Job description

Full job description

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business.

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Responsibilities

• Provide customer service regarding material and order status via phone and/or email.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.).
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.

Qualifications

Minimum Requirements

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid computer skills beyond the basic level
• Strong attention to detail
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to go the extra mile for the customer
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Flexible in scheduling and available for overtime as needed

Preferred Requirements

• College degree
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Job Compensation

$20.36 - $27.55

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.