Sales Coordinator

Radwell International; Willingboro Township (NJ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision

Disability insurance

Life insurance

401(k) with match

PTO 15 days

Holidays

Onsite gym

Voluntary benefits

Job summary

Radwell International is seeking a customer-focused Sales Coordinator to support marketplace sales across Amazon, eBay, and other ecommerce channels. This entry-level to early-career role acts as the main contact for customers, handling orders, account health, and service improvements.

The role emphasizes fast-paced problem solving, learning ERP/CRM systems, and collaboration across departments to drive sales growth and customer satisfaction.

Qualifications

• Understanding of the sales cycle from lead to post-sale support
• Customer-first mindset and responsive communication
• Ability to learn business systems and marketplace platforms
• Experience in ecommerce, distribution, retail, or B2B sales environment
• Attention to detail and ability to manage multiple priorities

Responsibilities

• Respond to customer inquiries via phone, email, and ecommerce platforms
• Process orders through company websites and marketplaces like Amazon/eBay
• Identify sales opportunities and convert inquiries into orders
• Follow up on quotes, inquiries, and open orders
• Coordinate inventory and fulfillment with Purchasing
• Inform customers about availability, pricing, and shipping
• Monitor marketplace metrics and customer satisfaction
• Resolve issues to maintain strong marketplace ratings
• Report sales activity and account performance
• Collaborate with Sales, Customer Service, and Operations to improve processes

Skills

Customer service

Order processing

Cross-functional teamwork

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Associate's/Bachelor's in Business/Marketing/Ecommerce

Tools

CRM

ERP

Excel

Outlook/Teams

Job description

Category

Customer Service, Credit & Collections, Admin

Job Location

Willingboro, NJ, US

Additional Locations

Downers Grove, IL, US

Position Type

Full-Time/Regular

Sales Coordinator Radwell International LLC | Sales

Full-Time | Hourly | On-site

Schedule: Monday-Friday – 8:00am to 5:00pm

1 Millennium Drive, Willingboro, NJ 08046

Summary

Radwell International is seeking a customer-focused and detail-oriented Sales Coordinator to support marketplace sales operations across Amazon, eBay, and other ecommerce channels. This entry-level to early-career role serves as a key point of contact for customers, supporting order management, marketplace account health, customer service, and sales growth initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and is interested in developing a career in ecommerce, sales support, and account management.

Key Responsibilities

• Respond to customer inquiries received through phone, email, ecommerce websites, third-party marketplaces, and internal teams in a professional and timely manner
• Manage and process orders through company ecommerce websites and marketplace platforms including Amazon and eBay
• Identify sales opportunities by converting customer inquiries, quotes, and product requests into completed orders
• Conduct proactive follow-up with customers regarding quotes, inquiries, open orders, and potential sales opportunities
• Review inventory availability and coordinate fulfillment from existing inventory whenever possible
• Partner with Purchasing and internal teams to source products not currently available in inventory
• Communicate product availability changes, pricing updates, shipping information, and delivery status to customers
• Monitor marketplace account health metrics including response times, feedback scores, defect rates, cancellations, and customer satisfaction metrics
• Manage customer feedback and assist with resolving customer concerns to maintain strong marketplace ratings
• Track and report marketplace sales activity, customer service metrics, and account performance indicators
• Collaborate with Sales, Customer Service, Purchasing, Operations, Product Data, and other departments to resolve issues and improve processes
• Support departmental objectives related to marketplace sales growth, operational efficiency, customer satisfaction, and account health
• Perform additional duties, projects, and assignments as needed

What We Are Looking For

• Understanding of the sales cycle, including lead management, quoting, follow-up, order conversion, and post-sale support
• Customer-first mindset with a focus on responsiveness, accuracy, and problem resolution
• Strong technical aptitude and ability to quickly learn business systems and marketplace platforms
• Ability to work effectively within an ecommerce, distribution, retail, or B2B sales environment
• Sales-oriented mindset with the ability to identify opportunities and support revenue growth
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Knowledge And Skills

• Strong computer proficiency and ability to work across multiple software systems simultaneously
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams
• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Strong organizational, multitasking, and time-management skills
• Ability to prioritize workload and manage competing deadlines
• High attention to detail and commitment to order and data accuracy
• Strong problem-solving and critical-thinking abilities
• Ability to work independently and demonstrate initiative
• Ability to collaborate effectively with customers and cross-functional teams
• Familiarity with Amazon, eBay, Walmart Marketplace, or similar ecommerce platforms preferred
• Experience with CRM, ERP, customer service, or order management systems preferred

Education And Experience

• High school diploma or equivalent required
• Associate's degree or Bachelor's degree in Business, Marketing, Communications, Ecommerce, or a related field preferred
• 1-3 years of experience in customer service, sales support, inside sales, account coordination, ecommerce operations, marketplace operations, or order management preferred
• Experience managing customer inquiries, quotations, orders, sales leads, or customer accounts preferred
• Experience working in a distributor, manufacturer, retailer, ecommerce, or B2B sales environment preferred
• Experience using ERP, CRM, customer service, ecommerce, or order management systems preferred
• Equivalent combinations of education, training, and experience will be considered

Compensation & Bonus

The recruiting base salary range for this full-time position is $25.00-$33.50 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This role is eligible for an annual company bonus based on performance and company results.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• Company-sponsored short-term and long-term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full-time employees

Work Schedule

This full-time position is scheduled Monday through Friday from 8:00am to 5:00pm. Additional hours may be required based on business needs.

Radwell International LLC is an equal opportunity employer.