Sales Order Management Professional

Knorr Brake Company; Avon (OH); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Healthcare plans

401k plan

Vacation leave

Personal Paid Absence

Paid holidays

Floating holiday

Parental leave

Stock purchase plan

Annual bonuses

Job summary

Knorr Brake Company seeks a Planning & Order Professional to manage end-to-end order processing and coordinate with Supply Chain, Production, Finance, and Logistics. You will ensure accuracy, timely inquiries resolution, and continuous improvement of order management.

The role emphasizes customer satisfaction, operational excellence, and collaboration across departments to support innovative mobility solutions. On-site work in the Springfield, MO area is expected.

Qualifications

• Completed higher education in Business Administration, Supply Chain Management, Operations Management, Engineering, or a related field.
• Several years of professional experience in order management, planning, supply chain, customer service, or a comparable position is preferred.
• Experience in manufacturing or industrial environment is an advantage.

Responsibilities

• Serve as the primary interface for intercompany customers, ensuring effective communication and timely resolution of inquiries.
• Review customer orders for completeness, accuracy, and plausibility, ensuring alignment with contractual and operational requirements.
• Manage the complete order processing cycle, from order receipt through delivery coordination and invoicing.
• Coordinate closely with Supply Chain, Production, Finance, Logistics, and other relevant departments to ensure smooth order fulfillment.
• Support and execute special projects and operational tasks within Supply Chain and Production.
• Prepare, analyze, and report KPIs to support decision-making and continuous improvement initiatives.
• Provide backup support for order processing, planning activities, and organizational tasks within the Service Center function.
• Identify opportunities to improve processes, increase efficiency, and enhance customer satisfaction.
• Contribute actively to shaping the future of mobility through professional and customer-focused operational support.
• Ensure compliance with internal policies, procedures, and quality standards.

Skills

Analytical skills

Numerical skills

Communication skills

Organizational skills

Multitasking

Stakeholder management

Problem solving

Education

Bachelor’s degree in Business Administration / Supply Chain / Operations / Engineering

Tools

Microsoft Excel

SAP

ERP systems

Job description

Position Summary

The Planning & Order Professional is responsible for managing the end-to-end order process, ensuring efficient coordination between customers, Supply Chain, Production, and other internal stakeholders. This role serves as a key interface for intercompany customers, supports planning and operational activities, and contributes to the continuous improvement of order management processes. The position plays an important role in ensuring customer satisfaction, operational excellence, and business success while supporting innovative mobility solutions.

Position Summary

The Planning & Order Professional is responsible for managing the end-to-end order process, ensuring efficient coordination between customers, Supply Chain, Production, and other internal stakeholders. This role serves as a key interface for intercompany customers, supports planning and operational activities, and contributes to the continuous improvement of order management processes. The position plays an important role in ensuring customer satisfaction, operational excellence, and business success while supporting innovative mobility solutions.

Key Responsibilities

• Serve as the primary interface for intercompany customers, ensuring effective communication and timely resolution of inquiries.
• Review customer orders for completeness, accuracy, and plausibility, ensuring alignment with contractual and operational requirements.
• Manage the complete order processing cycle, from order receipt through delivery coordination and invoicing.
• Coordinate closely with Supply Chain, Production, Finance, Logistics, and other relevant departments to ensure smooth order fulfillment.
• Support and execute special projects and operational tasks within Supply Chain and Production.
• Prepare, analyze, and report key performance indicators (KPIs) to support decision-making and continuous improvement initiatives.
• Provide backup support for order processing, planning activities, and organizational tasks within the Service Center function.
• Identify opportunities to improve processes, increase efficiency, and enhance customer satisfaction.
• Contribute actively to shaping the future of mobility through professional and customer-focused operational support.
• Ensure compliance with internal policies, procedures, and quality standards.

Qualifications

Education

• Completed higher education in Business Administration, Supply Chain Management, Operations Management, Engineering, or a related technical or commercial field.

Experience

• Several years of professional experience in order management, planning, supply chain, customer service, or a comparable position is preferred.
• Experience working in a manufacturing or industrial environment is considered an advantage.

Knowledge And Skills

• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with SAP or other ERP systems is highly desirable.
• Strong numerical and analytical skills with the ability to interpret data and generate meaningful insights.
• Understanding of order management, supply chain processes, and production planning principles.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Effective communication and stakeholder management skills.

Personal Attributes

• Proactive and solution-oriented mindset.
• Reliable, responsible, and highly organized.
• Strong customer-service orientation.
• Ability to work independently while maintaining excellent collaboration with cross-functional teams.
• Team player with strong interpersonal skills and a positive attitude.
• Ability to prioritize tasks and perform effectively in a dynamic environment.

Training Austria

Two months on site in Austria

The anticipated salary range for candidates who will work in Springfield, MO is $75,900–$113,900 per year. Zelisko is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations.

Benefits and Compensation

• Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance.
• Employees also will be able to enroll in our company’s 401k plan.
• Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year.
• Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook.
• 6 weeks of paid parental leave will also be available for use.
• Requirements for these benefits will be controlled by applicable plan documents and policies.
• Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements.
• Hired applicant will be able to purchase company stock, subject to the relevant plan documents and annual bonuses based on achievement of certain metrics of up to 4% of annual salary.
• This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Please note: At this time, we are not able to offer immigration sponsorship for new hires. All applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employment-based visa sponsorship.