Sales Operations Support Specialist

Generac Industrial Energy; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Generac Industrial Energy in Milwaukee, WI, is seeking a Sales Operations Support Specialist to join our on-site team. You will manage sales data, maintain CRM records, prepare reports and quotes, and ensure accurate order entry and documentation.

You will work with sales, customer service, and operations to streamline processes and respond promptly to inquiries. Daily duties include monitoring sales metrics, assisting with proposals, coordinating internal approvals, and supporting continuous

Qualifications

• Strong operational support skills for managing sales processes, documentation, and CRM.
• Analytical skills to interpret sales data and track performance metrics.
• Excellent communication for cross-functional collaboration and stakeholder engagement.
• Experience with business process improvement to optimize workflows in sales/ops.
• Commitment to customer satisfaction and accurate, professional service.

Responsibilities

• Manage sales data and CRM records; prepare reports and quotes.
• Support order entry, documentation, and internal approvals.
• Collaborate with sales, customer service, and operations to streamline processes.
• Monitor sales metrics and assist with proposals and responses to inquiries.
• Contribute to continuous improvement of sales tools and workflows.

Skills

CRM proficiency

Sales data analysis

Cross-functional collaboration

Process improvement

Customer satisfaction

MS Office

ERP familiarity

Education

Associate or Bachelor's degree in business/operations

Tools

MS Office

ERP systems

CRM platforms

Job description

Generac Industrial Energy is a total energy solutions partner that supports businesses through every stage of their energy journey. Backed by over 65 years of engineering and innovation, the company focuses on designing and delivering advanced energy solutions for commercial and industrial clients. Generac Industrial Energy emphasizes reliability, efficiency, and sustainability in its offerings. Team members contribute to shaping the future of energy while helping customers achieve resilient and cost-effective power strategies.

Role Description

The Sales Operations Support Specialist is a full-time, on-site role based in Milwaukee, WI. This position supports the sales organization by managing sales data, maintaining CRM records, preparing reports, and ensuring accurate order entry and documentation. The specialist collaborates with sales representatives, customer service, and operations teams to streamline processes, resolve issues, and facilitate timely responses to customer inquiries. Daily responsibilities include monitoring sales metrics, assisting with quotes and proposals, coordinating internal approvals, and supporting continuous improvement of sales operations tools and workflows. The role also involves contributing to customer satisfaction by ensuring smooth communication and efficient follow-through on sales activities.

Qualifications

• Strong operational support skills, including managing sales processes, documentation, and CRM or similar systems.
• Analytical skills to interpret sales data, track performance metrics, and identify trends or process improvement opportunities.
• Effective communication skills for collaborating with cross-functional teams and engaging with internal and external stakeholders.
• Experience with business process improvement and a focus on optimizing workflows within sales or operations environments.
• Commitment to customer satisfaction, with the ability to support timely, accurate, and professional service.
• Proficiency with MS Office or similar productivity tools; familiarity with ERP and CRM platforms is beneficial.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Relevant experience in sales operations, customer service, or administrative support; an associate or bachelor’s degree in business, operations, or a related field is preferred.