Sales Operations & Support Specialist

Graham Manufacturing; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Graham Manufacturing in Houston, TX, seeks a skilled Sales Office Coordinator to support the Texas and Alberta sales teams, handling inquiries, processing orders, and maintaining sales records across multiple CRM and ERP systems.

The role requires a GED and 5+ years of office experience, with strong communication and proficiency in MS Office and CRM tools. You will manage schedules, reports, and travel arrangements while maintaining data accuracy and confidentiality.

Qualifications

• GED required; high school diploma or equivalent.
• 5+ years of office administration experience.
• Willing to work overtime; minimal travel may be required.
• Strong written and verbal communication with customer interface experience.
• Proficiency in MS Office, spreadsheet, database, and ERP-type software.
• Excellent organization and time management with attention to detail.
• Independent, proactive, and able to work in a team.

Responsibilities

• Answer phone calls promptly and communicate professionally with customers.
• Maintain office supplies and literature inventory while monitoring budget.
• Coordinate staffing with temporary agencies and train temporary personnel.
• Manage business cards, sales leads, and prepare presentations.
• Process purchase orders by email, fax, or courier.
• Update and maintain electronic files and CRM records.
• Generate monthly/quarterly follow-up reports from the CRM.
• Arrange travel, hotels, and car rentals on request.
• Maintain account lists and sales data in databases.
• Identify process improvements for office operations.

Skills

Office administration

Customer interface

MS Office

Data entry

ERP software

Attention to detail

Time management

Multitasking

Education

High school GED

Tools

Oracle Cloud CRM

Access database

Excel

Job description

Graham Manufacturing in Houston, TX, seeks a skilled Sales Office Coordinator to support the Texas and Alberta sales teams, handling inquiries, processing orders, and maintaining sales records across multiple CRM and ERP systems.

The role requires a GED and 5+ years of office experience, with strong communication and proficiency in MS Office and CRM tools. You will manage schedules, reports, and travel arrangements while maintaining data accuracy and confidentiality.