Sales Operations Support Representitive

Elvtr Us Llc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Bonuses

Benefits package

Career growth

Job summary

ELVTR is seeking a Sales Operations Support Representative to back our fast-growing sales team. This full-time remote role supports CRM, analytics, and sales enablement materials to help enroll more professionals in our online courses.

You will respond to inquiries by phone and email, collaborate with Marketing, Finance, Tech, and Operations, and identify bottlenecks to boost speed and accuracy. English at C1 level, 2+ years in related roles, and CRM proficiency are required.

Qualifications

• At least 2 years of experience in sales, customer service, sales operations, or a related role.
• Excellent phone and email communication skills with strong customer relationships.
• C1 level of English proficiency.
• Proficiency with CRM systems (Salesforce, HubSpot) and sales analytics tools.
• Strong organizational skills and attention to detail.
• Self-starter with team collaboration.

Responsibilities

• Perform daily checks of core systems (CRM, integrations) ensuring uptime and data integrity.
• Respond to customer inquiries via email with timely service.
• Handle incoming calls and assist with enrollments.
• Conduct sales conversations to support the sales team during peak periods.
• Prepare sales materials and documentation for new course launches.
• Maintain sales enablement resources and product documentation.
• Collaborate with Marketing, Finance, Tech, and Operations to smooth processes.
• Identify bottlenecks and implement automation to improve speed and accuracy.

Skills

English C1

Sales experience

Customer service

Sales operations

Phone and email communication

Organizational skills

Team collaboration

AI proficiency (nice to have)

Tools

Salesforce

HubSpot

Job description

About ELVTR

At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, DreamWorks and more.

Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.

Why This Role Exists

Sales Operations Support Representative will support the efficiency, scalability, and day-to-day operations of our sales function.

This is a full-time remote position with working hours from 9 AM - 6 PM UK time (with potential shift to 12 PM - 9 PM UK time in the future to accommodate US-based customers).

What You Will Do

• Conduct daily checks to ensure smooth functioning of core systems (CRM, operational tools, integrations), maintaining high uptime and data integrity


• Respond to customer inquiries via email, ensuring timely and exceptional customer service.


• Handle incoming customer calls, addressing questions and assisting with enrollments when needed.


• Conduct sales conversations with customers to support the sales team during high-volume periods.


• Prepare sales materials and documentation for new course launches.


• Prepare and maintain essential sales enablement materials, including sales templates, payment links, product documentation, and related resources


• Own and continuously update the centralized library of sales resources, processes, procedures, product documentation, and regulatory information


• Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes.


• Proactively identify bottlenecks and inefficiencies across the sales cycle and operational workflows


• Suggest and implement automation and optimization initiatives to improve speed, accuracy, and scalability

• At least C1 level of English proficiency


• 2+ years of experience in sales, customer service, sales operations, or a related role


• Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams


• Strong organizational skills with high attention to detail


• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools


• Positive attitude, self-starter mindset, and strong team collaboration skills

• Nice to have: AI proficiency for sales data analysis, process automation, or workflow optimization

You Are a Strong Fit If

• Enjoy optimizing processes and making systems run smoothly


• Are comfortable supporting sales teams in fast-paced, high-growth environments


• Like combining operational work with direct customer interaction


• Are detail-oriented, organized, and proactive in solving problems


• Are curious about using AI and automation to improve efficiency

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.

• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.


• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.


• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.