Sales Operations Specialist

Ihealth Labs Inc; Sunnyvale (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

iHealth Labs is seeking a detail-oriented Sales Operations Specialist to support the Retail Sales team in Sunnyvale, CA. This entry-level role focuses on sales operations, order management, and retail project execution.

The candidate will collaborate with Sales, U.S. operations, supply chain, product teams, and China-based teams to support major U.S. retail accounts like CVS, Walmart, and Costco.

Qualifications

• Bachelor’s degree preferred; recent graduates welcome.
• 0–2 years of experience in Sales Operations, Project Coordination, Order Management, Supply Chain, Retail, or related field preferred.
• Strong organizational skills and attention to detail.
• Strong ownership and ability to follow projects through completion.
• Comfortable working with numbers, Excel, spreadsheets, and business data.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Bilingual in English and Chinese (Mandarin) strongly preferred, due to frequent coordination with China-based teams.
• Experience with U.S. retail, e-commerce, ERP systems, or retailer portals is a plus but not required.
• Must be able to work on-site in Sunnyvale, CA.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Support day-to-day retail sales projects and follow up on key project milestones.
• Manage and track customer orders, deliveries, inventory, and related operational activities.
• Follow up on customer requests, samples, packaging, product information, and project requirements.
• Coordinate with Sales, Supply Chain, Product, factories, warehouses, and other internal teams to ensure projects are executed on schedule.
• Maintain project timelines, trackers, sales data, and order records.
• Identify execution issues and follow through with internal teams until resolution.
• Support communication and coordination between U.S. and China teams.
• Assist with retail platforms, customer portals, documentation, and other sales operations activities.
• Support major retail accounts such as CVS, Walmart, Costco, and other U.S. retail customers.

Skills

Attention to detail

Organizational skills

Project coordination

Order management

Data analysis

Excel

Communication

Multitasking

Bilingual English/Chinese

Education

Bachelor’s degree preferred

Tools

ERP systems

Retail portals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Sunnyvale, CA, US

2 days ago Requisition ID: 1392

Salary Range: $65,000.00 To $75,000.00 Annually

Location: Sunnyvale, CA 94085

Level: Entry-Level / Junior

Employment Type: Full-Time, On-site

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Position Summary

We are looking for a detail-oriented and highly organized Sales Operations Specialist to support our Retail Sales team in Sunnyvale, CA.

This is an entry-level position focused on sales operations, order management, and retail project execution. The role will work closely with our Sales team, U.S. operations, supply chain, product teams, and China-based teams to support major U.S. retail accounts.

This position is ideal for someone who is organized, responsible, comfortable working with numbers, and interested in building a career in U.S. retail sales operations and project management.

Key Responsibilities

• Support day-to-day retail sales projects and follow up on key project milestones.
• Manage and track customer orders, deliveries, inventory, and related operational activities.
• Follow up on customer requests, samples, packaging, product information, and project requirements.
• Coordinate with Sales, Supply Chain, Product, factories, warehouses, and other internal teams to ensure projects are executed on schedule.
• Maintain project timelines, trackers, sales data, and order records.
• Identify execution issues and follow through with internal teams until resolution.
• Support communication and coordination between U.S. and China teams.
• Assist with retail platforms, customer portals, documentation, and other sales operations activities.
• Support major retail accounts such as CVS, Walmart, Costco, and other U.S. retail customers.

Qualifications

• Bachelor’s degree preferred; recent graduates are welcome to apply.
• 0–2 years of experience in Sales Operations, Project Coordination, Order Management, Supply Chain, Retail, or a related field preferred.
• Strong organizational skills and attention to detail.
• Strong ownership and ability to follow projects through completion.
• Comfortable working with numbers, Excel, spreadsheets, and business data.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Bilingual in English and Chinese (Mandarin) strongly preferred, due to frequent coordination with China-based teams.
• Experience with U.S. retail, e-commerce, ERP systems, or retailer portals is a plus but not required.
• Must be able to work on-site in Sunnyvale, CA.
• Must be legally authorized to work in the United States without current or future employer sponsorship.